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About the Role

The Manager, Transformation Value Management will support the Transformation Value Management function by providing analytical insights, business case development, executive reporting, and portfolio analysis across SC&I's strategic transformation initiatives. This role partners with Product, Technology, Finance, Operations, and Strategy teams to help measure business outcomes, evaluate investment opportunities, and develop executive-ready recommendations that support enterprise decision-making. This role is ideal for a highly analytical and intellectually curious professional who enjoys solving complex business problems, working with senior leaders, and translating data into actionable insights.

Responsibilities

Provide analytical insights
Develop business cases
Provide executive reporting
Conduct portfolio analysis across strategic transformation initiatives
Measure business outcomes
Evaluate investment opportunities
Develop executive-ready recommendations

Requirements

Strong analytical skills
Structured problem solving
Exceptional communication abilities
Ability to develop expertise in enterprise transformation, portfolio management, and value realization

Skills

Analytical insights
Business case development
Executive reporting
Portfolio analysis
Data translation
Problem solving
Communication

Location

Virtual

Work Type

Hybrid
Onsite
Virtual

Experience Level

Manager

Salary/Compensations

Competitive base salaries
Bonus incentives

Benefits

6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

The Servicing Capabilities & Innovation (SC&I) team sits within the Global Support, Enablement, and Control (GSEC) organization in Global Servicing (GS).
SC&I is responsible for developing colleague and Card Member-facing servicing capabilities and platforms, advancing AI and GenAI innovation, and delivering several large-scale, enterprise-wide transformation initiatives.
Our north star is to create the most seamless servicing experiences for our Card Members and frontline colleagues.
We are made up of product owners, technologists, designers, strategic operators, and innovators who partner across Global Servicing to deliver enterprise-ready solutions that improve customer and colleague experiences.
American Express's culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
We operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back our colleagues with the support they need to thrive, professionally and personally.
Amex Flex is our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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