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About the Role
Work alongside the Department Manager to deliver standout service and operational excellence, reflecting Farm Boy’s commitment to the best fresh shopping experience. Build a high-performing department through collaborative leadership, hands-on coaching, and daily team engagement, ensuring team members feel supported and customers feel welcomed.
Responsibilities
- Deliver warm, confident, and engaging customer service.
- Work closely with the Department Manager to execute departmental strategies and achieve stated goals.
- Support team development through training, coaching, motivation, and recognition.
- Lead regular team huddles to share goals, recognize achievements, and provide feedback.
- Support daily operations by ensuring outstanding customer service, accurate merchandising, adequate staffing, and department cleanliness.
- Provide office and administrative support, including inventory management, ordering, invoicing, schedule maintenance, and payroll functions.
- Promote compliance with all Safe Food Handling and Health & Safety policies and procedures.
- Assist with other related duties as required.
Requirements
- A genuine passion for delivering engaging and exceptional customer service.
- Completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
- The ability to thrive in a fast-paced, dynamic environment by effectively managing competing priorities.
- Excellent organizational, analytical, and interpersonal skills supported by a clear, professional communication style.
- Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
- Thrive in a hands-on setting that involves extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
- Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
- Fluency in English; French language skills considered an asset.
Skills
- Customer service
- Operational excellence
- Leadership
- Coaching
- Team engagement
- Inventory management
- Ordering
- Invoicing
- Schedule maintenance
- Payroll functions
- Safe Food Handling
- Health & Safety
- Computer software programs
Location
- Alderwood
Work Type
- Full-time
Experience Level
- 1 year of progressively responsible supervisory or management experience
Education Level
- Post-secondary program with an emphasis in business
Salary/Compensations
- CAD 21.00 - hourly
Benefits
- Comprehensive benefit program and coverage that varies by position.
- Healthcare
- Dental care
- Disability coverage
- Life insurance
- Registered retirement savings program
- 10% discount on in-store purchases.
- On-the-job training
- Prioritization of internal promotions
About the Company
- If you’re looking for more, you’ve come to the right place.
- From the moment we opened our doors in 1981, we knew we wanted to be different.
- The people who work here are special, and that’s what makes us special.
- Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.
- At Farm Boy, we believe in supporting our Team Members throughout their careers.
- Whether, it’s at our Home Office or our stores, we’re proud to stand out in the market as a workplace that offers:
- The opportunity to support local neighbourhoods through our community programs.
- Farm Boy takes pride in growing a team that represents the best in the business.
- Join us for the career you’re craving!
Equal Opportunity
- We are committed to building a diverse and inclusive workplace.
- We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.
- We strive to create an environment where everyone feels valued, respected, and supported.
- Accommodations are available upon request for employees and applicants who may require them.
- We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.