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About the Role

The Director, Transformation Value Management within SC&I is responsible for driving value realization across the organization's strategic transformation portfolio. This role establishes the governance, reporting, business case management, and executive insights necessary to ensure transformation investments deliver measurable business, financial, customer, and colleague outcomes. Working across Product, Technology, Finance, Operations, and Strategy, the Director develops an integrated view of portfolio performance, enabling executive decision-making through rigorous financial analysis, portfolio prioritization, and compelling executive communications. The ideal candidate combines consulting-style structured thinking, advanced financial modeling, and executive storytelling to translate complex analyses into clear, actionable recommendations that influence senior leadership and enterprise investment decisions.

Responsibilities

Driving value realization across the organization's strategic transformation portfolio.
Establishing governance, reporting, business case management, and executive insights for transformation investments.
Ensuring transformation investments deliver measurable business, financial, customer, and colleague outcomes.
Developing an integrated view of portfolio performance by working across Product, Technology, Finance, Operations, and Strategy.
Enabling executive decision-making through rigorous financial analysis, portfolio prioritization, and compelling executive communications.
Translating complex analyses into clear, actionable recommendations that influence senior leadership and enterprise investment decisions.

Requirements

Consulting-style structured thinking.
Advanced financial modeling.
Executive storytelling capabilities.

Skills

Financial analysis
Portfolio prioritization
Executive communications
Business case management
Value realization

Location

Virtual
Hybrid
Onsite

Work Type

Hybrid
Onsite
Virtual

Experience Level

Director

Salary/Compensations

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

The Servicing Capabilities & Innovation (SC&I) team sits within the Global Support, Enablement, and Control (GSEC) team in Global Servicing (GS). As a part of GSEC, the SC&I team is responsible for developing colleague and card member-facing servicing capabilities and platforms, AI and GenAI innovation, and several large-scale, Enterprise-wide transformation initiatives. Our north star is to build the most seamless servicing experiences for our card members and frontline colleagues. We are made up of product owners, technologists, designers, strategic operators, and innovators— we partner horizontally across Global Servicing to move from fragmented solutions to disciplined, enterprise-ready execution, and we are always looking for talent who can help us scale the next era of servicing.
At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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