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About the Role

The Floor Manager at Soho House is responsible for maintaining the food and beverage operation, managing a floor team to deliver efficient service, and upholding Soho House service standards to create an approachable yet elevated atmosphere for members, guests, and staff.

Responsibilities

• Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff.
• Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.”
• Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.
• Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development.
• Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
• Gather and act on member feedback in partnership with the Membership team to continuously improve service and offerings.
• Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team.
• Oversee daily operations, ensuring all assigned tasks are completed on time and to the highest standard.
• Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
• Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.

Requirements

• Minimum of 2+ years’ experience in a similar capacity.
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
• Must be able to demonstrate competency as outlined in the training schedule and Club School.
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment and autonomously.

Work Type

• 6 month Fixed Term Contract

Experience Level

• 2+ years experience

Benefits

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: Monthly fun events including fitness sessions, cinema screenings, and art classes.
• Competitive compensation packages
• Global benefits and perks
• Training to develop technical and managerial skills

About the Company

• Soho House offers competitive compensation packages that feature global benefits and perks.
• Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.