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About the Role

The Customer Success Associate role at AlphaSense supports the day-to-day experience of our clients. CSAs help active users get value from the platform through support, training, and consistent engagement. You will guide new users through onboarding, help current users build productive habits, and surface early signs of low usage so the team can take action. CSAs work closely with Account Managers, who own the commercial relationship with each account. Your focus is usage, engagement, and adoption, flexing to whatever the business needs. Because you speak with many types of users, you will also partner with Account Executives, our support team, and product teams to share insights that improve the client journey.

Responsibilities

Schedule and run 1:1 onboarding sessions for new users helping them integrate AlphaSense into their workflow.
Reach out to low activity or dormant users through email and warm calling, converting outreach into live sessions to drive adoption, uncover blockers, or surface license swap needs.
Support client sessions across a variety of industries and user types, joining Account Managers on trainings, assisting with onsite or virtual sessions, and helping users apply AlphaSense to their workflows.
Work with Customer Success Managers and Account Managers to keep accounts healthy by delivering tailored training, sharing workflow tips, and providing ongoing product guidance.
Assist sales teams by running product overview sessions for trials, joining demos when needed, and helping highlight the platform’s value to prospective users.
Capture user feedback, track recurring pain points, and flag opportunities for improvement, partnering with internal teams to share clear, actionable insights.

Requirements

A client-facing professional with 1+ years of experience in high volume outreach or user support.
Comfortable speaking with a wide range of user types and guiding them through platform training; able to distill and explain complex issues in simple terms.
Strong at building rapport and keeping conversations clear and simple.
Energetic, curious and eager to learn new workflows and industry use cases on the job.
Motivated, organised, and able to manage multiple tasks in a fast paced environment.
A strong communicator who works well in a team oriented setting.

Skills

AI
Market intelligence
Search
Communication
Training
Client engagement
Product feedback

Location

London

Work Type

Hybrid

Experience Level

1+ years

About the Company

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making.
Market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust.
Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence.
Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets.
Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.
Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

Equal Opportunity

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.