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About the Role
We are seeking a strategic and relationship-driven Enterprise Account Manager to join our Customer Success team. This role is responsible for the long-term success, retention, and expansion of enterprise client portfolios, acting as a trusted advisor to drive commercial growth and deepen partnerships.
Responsibilities
- Own the commercial success of a book of business, with accountability for net revenue retention and expansion targets
- Cultivate deep, multithreaded relationships across client accounts—from operators to C-level stakeholders
- Use a consultative approach to uncover client needs and recommend new solutions, features, and services that drive tangible business outcomes
- Develop and maintain Account Development Plans to track client goals, risks, product utilization, and growth strategy
- Partner closely with Customer Success Managers to ensure client satisfaction, value realization, and adoption
- Lead quarterly business reviews and executive strategy sessions to reinforce Venn’s impact on operational efficiency, resident satisfaction, and NOI
- Navigate internal teams to deliver client outcomes—ensuring seamless handoffs, timely responses, and a coordinated account strategy
- Monitor contract terms, renewals, and billing to ensure alignment and maximize lifetime value
- Own and maintain a renewal/expansion pipeline in CRM with disciplined forecasting
- Lead commercial negotiations on multi-year renewals, MSAs, SOWs, and contract amendments
Requirements
- 7+ years of experience in account management including enterprise account management or strategic sales in a B2B SaaS environment
- Proven track record managing accounts with ACV of $1M or more
- Demonstrated ability to drive commercial growth and upsell strategic solutions across complex accounts
- Strong understanding of enterprise relationship management, including multithreading, executive engagement, and stakeholder mapping
- Excellent communication, storytelling, and presentation skills, with the ability to tailor your message from operator-level to C-suite audiences
- Strong forecasting discipline and CRM rigor—maintain an accurate, up-to-date renewal and expansion pipeline and report on it with confidence
- Highly organized and comfortable managing multiple clients and priorities with ease
- Strategic mindset with a bias for action
Skills
- Enterprise account management
- Strategic sales
- B2B SaaS
- Account management
- Relationship management
- Multithreading
- Executive engagement
- Stakeholder mapping
- Communication
- Storytelling
- Presentation skills
- Forecasting
- CRM
- Project management tools (e.g., Hubspot, Monday.com, Asana)
Location
- NYC
Work Type
- Hybrid
- Full-time
Experience Level
- 7+ years
Salary/Compensations
- $180,000 - $230,000 OTE
Benefits
- Unlimited vacation days
- 14 paid holidays
- 401k plan with a company match
- Stock options
- Generous company coverage for medical, dental, and vision insurance plans
- Company-paid short-term disability insurance and life insurance
- Paid parental leave for primary and secondary caregivers
- Citibike membership in NYC
- One Medical membership
- Kindbody membership
- Talkspace membership
- Teladoc membership
- Health Advocate membership
- Weekly Doordash lunch budget
- Mac or PC laptops
- Dual monitors
- Standing desks
About the Company
- Venn is a fast-growing technology company transforming the relationship between renters and multifamily operators.
- Our platform connects every aspect of apartment living—rent payments, events, services, maintenance, and community engagement—creating a lifestyle co-pilot for residents and an engagement engine for operators.
- By leveraging resident behavioral data, Venn delivers personalized experiences at scale, driving long-term loyalty and unlocking new revenue opportunities.
- We're trusted by industry leaders like Related Companies, Bozzuto, and Kairoi, and we're scaling fast.
- Our ambition is to be the market's defining Resident Operating System - we're not just building software; we're redefining how people experience home.