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About the Role

The Client Services team is responsible for the creative output of client campaigns, ensuring smooth execution and bringing brands' creative visions to life. This role involves working directly with creators and brands to source talent, guide creative, manage content, and ensure campaign success. The ideal candidate is obsessed with social trends, enjoys working with creators, and wants to be at the heart of the creator economy.

Responsibilities

Manage client relationships, creator partnerships, budgets, and timings across executional workflows.
Act as a central resource, facilitating collaboration by bringing in the right expertise at the right time.
Facilitate client retention and satisfaction through quality creative output and excellent operational standards.
Project manage, organize, and direct the day-to-day operations of campaign delivery with exemplary client service.
Manage, develop, and mentor direct reports, supporting career pathing and goal setting.
Track and manage campaign budgets, ensuring they stay on track.
Manage and analyze large datasets, interpreting and presenting data to stakeholders.
Ensure creator briefing materials and casting reflect the brand's vision and campaign needs.
Develop client relationships and deepen partnerships, identifying new commercial opportunities.
Showcase strong client and objection handling skills, knowing when to escalate issues.
Lead and participate in internal and external meetings, contributing knowledge of the brand, creators, strategy, and goals.
Assess campaign performance and KPIs with internal stakeholders to determine if objectives were met.

Requirements

4+ years of agency or brand experience.
Experience managing a team, including career development.
Solid understanding of the social media advertising ecosystem.
Experience working in the creator economy.
Proficient in managing and analyzing large datasets with advanced Excel and/or Google Sheets skills.
Confident interpreting and presenting data to internal and external stakeholders.
Strong organizational skills.
Strong detail-oriented, organizational, and interpersonal skills.
Insatiable appetite for learning about industry innovations within the social media advertising ecosystem.
Ability to thrive in an environment valuing collaboration, flexibility, and scrappiness over job titles and rigid structure.
Curious self-starter with a problem-solving mindset and a proactive 'can do' attitude.
Appreciation and understanding of the value of creativity.
Multiple languages is a plus.

Skills

Social media advertising
Creator economy
Data analysis
Excel
Google Sheets
Project management
Client relationship management
Team management
Creative direction
Budget management
Talent sourcing
Content management

Location

London, Farringdon

Work Type

Hybrid

Experience Level

Manager

Benefits

Flexible benefits
Private medical insurance
Health cash plan
25 days of PTO
Sick days
Winter break
Private pension scheme
Monthly phone/internet reimbursement
Professional development stipend
New joiner Home office allowance
Up to 16 weeks of paid maternity/paternity leave
Calm App subscription
Volunteer days
Social programs

About the Company

Whalar is the leading, most awarded, independent Creator and Social agency.
We transform brands into cultural drivers by unlocking the full creative power of Creators.
We go beyond conventional social and influencer strategy, using technology and methodology to tap into community pulses and connect brands memorably.
We have hubs in London, Berlin, New York, and Los Angeles, with global reach.
Founded in 2016, Whalar champions diversity, equity, and inclusion (DEI) as a collective strength, fostering a culture of respect, empathy, and belonging.
We hire individuals of all backgrounds, empowering them to thrive and challenge stereotypes.

Equal Opportunity

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.