Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Retail Sales Associate at Fjällräven, you will be the welcoming face of our mission, helping every guest feel at home, inspired, and ready to explore the outdoors with confidence. You will connect with others, help them feel confident and prepared for their next outdoor adventure, and share enthusiasm for meaningful conversations, sustainable values, and gear designed to last.
Responsibilities
- Deliver exceptional guest experiences using the GUIDE service program to listen, educate, and help guests find the right gear.
- Build trust through thoughtful questions, product knowledge, and genuine connection.
- Support sales and conversion by helping guests make confident purchasing decisions.
- Assist with daily operations including cash handling, restocking, and maintaining a clean, inviting sales floor.
- Follow safety, security, and loss prevention practices.
- Work closely with teammates to create a supportive, welcoming environment.
- Participate in training to stay current on products, fit, and service expectations.
- Represent Fjällräven's values in every interaction.
- Educate guests on sustainability initiatives like the Arctic Fox Initiative and Down Promise.
- Participate in local events and community activations when possible.
Requirements
- Enjoy helping others explore, learn, and feel good about their choices.
- Be dependable, curious, and comfortable in a guest-facing environment.
- Bring enthusiasm, empathy, and a team-first mindset.
- Possess strong verbal and interpersonal communication skills.
- Have a track record of providing thoughtful, people-centered customer service.
- Demonstrate a passion for sustainability and the outdoors.
- Be reliable and have a proactive approach to work.
- Be willing to learn point-of-sale systems and retail operations.
- Show enthusiasm for working in a collaborative, values-driven team.
- Previous experience in retail, customer service, or a fast-paced guest-facing role is preferred.
Skills
- Customer service
- Sales
- Cash handling
- Restocking
- Product knowledge
- Communication
- Interpersonal skills
- Sustainability education
- Point-of-sale systems
Location
- Toronto, ON
Work Type
- Part-Time
- Seasonal
- Temporary
Salary/Compensations
- $17.95 per hour
Benefits
- Product discounts
- Access to Fjällräven outdoor events
About the Company
- Founded in Sweden in 1960, Fjallraven creates premium outdoor gear rooted in sustainability, durability, and respect for nature.
- Our mission is to inspire more people to walk with nature through high-quality products and meaningful experiences.
Equal Opportunity
- Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees.
- We provide equal employment opportunities.
- Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.