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About the Role

This role owns the AI content operations product roadmap within Content Platforms. You will identify areas in the content workflow that benefit from automation, build tools to streamline these processes, and drive adoption with marketing and learning teams. You will work closely with content creators to understand their challenges and develop AI-powered solutions.

Responsibilities

• Embed with marketing and learning teams to understand content creation workflows and identify friction points.
• Identify AI experiments already in progress by content creators to find opportunities for improvement.
• Own the AI content operations product roadmap, deciding what to build, buy, or retire.
• Ship AI-powered tools to shorten the content creation process, including metadata generation, doc-to-CMS conversion, content review, research assistance, and asset generation.
• Build functional prototypes independently to validate ideas and refine requirements.
• Drive adoption of new tools by ensuring they integrate into daily workflows.
• Make informed build-vs-buy decisions for internal tooling.
• Partner with the Sanity platform team for tool integration within the CMS.

Requirements

• PMs, solutions architects, solutions consultants, engineers, or others with a background in content management and content operations are encouraged to apply.
• Familiarity with modern content team workflows, including content calendars, brief-to-publish processes, review and approval, SEO, localization, and asset management.
• Understanding of where AI can be usefully applied in content workflows and openness to learning from others.
• Curiosity about content as a system, including publication, discovery, reuse, and brand impact.
• Deep familiarity with headless CMS architecture; Sanity experience is a strong plus.
• Comfort with Node.js, TypeScript, and modern web frameworks.
• Ability to build simple web apps and functional prototypes independently.
• Comfort building with AI development tools like Claude Code or Cursor, and with underlying model APIs.
• Experience evaluating, prompting, and integrating LLMs into real workflows.
• Comfort architecting tools that connect multiple systems (CMS, analytics, model providers, internal services).
• Experience reasoning about long-term design tradeoffs.
• Experience collaborating closely with engineering teams, including pairing on problems and using AI development tools.
• Ability to hold technical conversations and make decisions.
• Experience shipping internal tools where adoption requires more than just availability.
• Iterative approach to development, preferring to ship and learn.
• Genuine curiosity about AI's potential as a tool.
• Systems thinking approach to design.

Skills

• AI content operations
• Product roadmap ownership
• Tool development
• Content workflow automation
• Sanity CMS
• Headless CMS architecture
• Node.js
• TypeScript
• Web frameworks
• Web app development
• Prototype development
• AI development tools
• LLM integration
• System architecture
• Agile methodologies

Location

• New York
• Austin
• Berlin
• Bucharest
• Chicago
• Dubai
• Jakarta
• London
• Paris
• San Francisco
• São Paulo
• Singapore
• Seoul
• Sydney
• Tokyo

Work Type

• Hybrid

Experience Level

• Senior Individual Contributor

Salary/Compensations

• $148,000 - $231,000/year (base)
• $164,000 - $257,000/year (OTE including bonus or commission)

Benefits

• Equity grants of restricted stock (RSUs)
• Comprehensive benefits plans covering medical, dental, vision, life, and disability
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Family services including fertility benefits and equal paid parental leave
• Professional development support (formal career pathing, learning platforms, yearly stipend)
• Curated in-office employee experience
• Opportunities to give back to the community (Volunteer Week, donation matching)
• Employee Resource Groups
• Collaborative, transparent, and fun culture

About the Company

• Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.
• Braze helps brands deliver great customer experiences that drive value for consumers and businesses.
• BrazeAI™ allows marketers to combine and activate AI agents, models, and features for smarter, faster, and more meaningful customer engagement.
• The platform enables autonomous, 1:1 personalized experiences through cross-channel messaging, journey orchestration, and AI-powered decisioning.
• Consistently recognized as a Leader in marketing technology by industry analysts.
• Named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
• Named a 2026 Best Places to Work by Built In.
• Named a 2025 America’s Greenest Companies by Newsweek.
• Named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
• Proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
• Headquartered in New York with offices globally.

Equal Opportunity

• Braze strives to create equitable growth and opportunities inside and outside the organization.
• Committed to offering all candidates a fair, accessible, and inclusive experience regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
• Encourages candidates to apply even if they don't meet 100% of the criteria.
• Uses AI-assisted tools in the recruitment process for screening and prioritizing candidates, which may involve solely automated decision-making.
• Provides the right to request further information about AI use, opt out of AI-assisted review, request manual review, or contest decisions for candidates in certain locations.
• Offers alternative selection processes or reasonable accommodations instead of AI-assisted review for roles based in or residing in New York City, as per NYC Local Law 144.
• Provides a Candidate Privacy Policy detailing data processing and privacy rights.