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About the Role
As Operations Manager, you will be responsible for the daily operations of the hotel, ensuring smooth and efficient functioning. You will work closely with the General Manager, acting as her direct sparring partner on operational and tactical levels.
Responsibilities
- Oversee the daily operations of the hotel.
- Ensure smooth and efficient hotel functioning.
- Manage Front Office Supervisors, F&B Supervisor, Housekeeping, and operational staff.
- Ensure optimal collaboration between departments and high service quality.
- Monitor budgets and forecasts.
- Analyze results and make necessary adjustments.
- Identify operational improvement opportunities and translate them into concrete actions and innovative solutions.
- Demonstrate strong operational involvement and be present on the floor to support the team.
- Independently manage the hotel in the absence of the General Manager.
Requirements
- HBO (higher professional education) work and thinking level, preferably in a commercial, tourism, or hospitality field.
- Knowledge of the Dutch language.
- Minimum of 3 years of management experience in the hospitality industry, with responsibility over multiple operational departments.
- Results-oriented with an emphasis on high-quality guest service and coaching leadership.
- Strong analytical skills and experience in setting up, measuring, and managing KPIs such as guest satisfaction (GSS), revenue, costs, and employee satisfaction.
- Inspiring leader who is creative, empathetic, and a true team player.
- Ability to maintain an overview, make decisions at critical moments, and act decisively.
- Flexible availability, including weekends and holidays, and willingness to work irregular shifts if necessary.
Skills
- Leadership
- Operational Management
- Budget Management
- Forecasting
- Data Analysis
- KPI Management
- Guest Service
- Coaching
- Teamwork
- Decision Making
- Problem Solving
Location
- Amsterdam
Work Type
- Full-Time
- Permanent
Experience Level
- 3 years of management experience
Education Level
- HBO work and thinking level
Salary/Compensations
- Starting from period 4 of the Horeca CAO in scale 11 from € 4,451.86 per period
- Bonus scheme of up to 10% of your annual salary
Benefits
- 25 vacation days based on a full-time (38-hour) workweek.
- Travel expenses reimbursement from 5 km commute.
- Option to purchase a bicycle tax-efficiently.
- Free parking on-site.
- Phone and laptop provided.
- Extensive development and growth opportunities via Accor Academy (including international).
- Accor Heartist card with worldwide discounts on hotels and car rentals (also for friends and family).
About the Company
- Ibis Amsterdam City West is a 3-star hotel belonging to the international Accor Group.
- With 180 rooms and a team of approximately 30 colleagues, we offer an accessible and hospitable experience daily to both business and leisure guests.
- Our hotel features an à la carte restaurant where quality and informal service meet.
- Our good accessibility and location near the city center attract a diverse mix of national and international guests.
- Collaboration, commitment, and a hands-on mentality are central to our team.