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About the Role

Product Specialists will professionally and courteously help customers with their vehicle technology questions by email, by phone and in person to ensure owners get the most out of their vehicles.

Responsibilities

• Professionally and courteously help customers with their vehicle technology questions by email, by phone and in person.
• Ensure owners get the most out of their vehicles.
• Accurately manage inquiries and update customer files using MS Office Suite and CRM/lead management tools.
• Demonstrate the features, benefits, and value of vehicles using print, digital, and in-person communication.
• Vary communication style to meet the needs of the customer.
• Understand, keep abreast of, and comply with federal, state, and local regulations.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Process data and organize it for management analysis.
• Perform basic mathematical calculations including addition, subtraction, multiplication, division, rate, ratio, percent, and compute figures for discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Follow work rules and procedures.
• Apply common sense understanding to carry out instructions.
• Work independently and complete assignments within given parameters, routines, and standard practices.
• Interact well with others.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Commitment to ensuring a world-class car-buying experience.
• Provide an unparalleled level of expertise to help customers find the vehicle they're looking for.
• Comprehensive knowledge of available products and services.
• Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Understand and use MS Office Suite and any other CRM and lead management tools.
• Ability to communicate via face-to-face, phone, or by other means of communication.
• Ability to understand and follow work rules and procedures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to interact well with others.
• High School Diploma or equivalent.
• One to two years related experience and/or training.
• Prior retail experience is required.
• Ability to lift no more than 20 pounds at a time and/or frequently lift or carry objects weighing up to 10 pounds.
• Ability to walk or stand for prolonged periods.
• Ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
• Ability to hear and talk.
• Ability to perform repetitive motion.
• Ability to work in both covered (showroom) and outdoor areas.
• Possess a valid driver's license and have a good driving record (may be required for some positions).

Skills

• Customer service
• Communication
• Interpersonal skills
• Organizational skills
• MS Office Suite
• CRM tools
• Lead management tools
• Vehicle technology
• Sales

Location

• Austin

Work Type

• Full-time
• Onsite

Experience Level

• 1-2 years related experience
• 1-3 years related experience (preferred)

Education Level

• High School Diploma or equivalent
• Associate's degree (preferred)

Benefits

• Health care options (medical, dental, and vision)
• 401k savings and retirement plan with company match

About the Company

• BMW of Austin is a Penske Automotive Group dealership.
• Penske Automotive Group (PAG) strives to create a positive and challenging workplace that promotes excellence and achievement.
• PAG is a Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• PAG was named to Glassdoor's Best Places to Work.
• PAG has a values-driven culture built on integrity, professionalism, excellence, and teamwork.

Equal Opportunity

• Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace.