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About the Role

BI Incorporated operates ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. BI also maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Responsibilities

Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract.
Develops and maintains accurate and complete case records for all ISAP participants.
Maintains confidentiality of all records.
Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.
Performs other duties as assigned.

Requirements

High School Diploma or GED.
At least two (2) years of customer service or case management experience required.
Bilingual English/Spanish required.
Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
United States citizenship required.
Must live in the U.S. 3 of the last 5 years (military and study abroad included).
Effective verbal and written communication skills with employees, community contacts, government officials and participants.
Ability to interpret and articulate rules, orders, instructions and materials.
Ability to compose reports.
Demonstrated sound judgment and even temperament.
Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
Ability to defuse hostile or unstable situations.
Ability to deal tactfully with the public.
Attention to detail.
Problem solving ability.
Ability to deal with multicultural contacts with sensitivity.
Basic knowledge of immigration laws, regulations and procedures.
Basic computer skills.
Ability to interpret electronic monitoring messages and daily summary reports.
Good typing skills to develop and maintain case records by performing data entry.
Ability to work with computers and the necessary software typically used by the department.
Encountered on a regular basis as part of the work this job performs.
Typical office environment.
Some local travel is required.
Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Skills

Customer service
Case management
Law
Social work
Detention
Corrections
Working with multi-cultural clients
English
Spanish
Driving
Communication skills
Report writing
Judgment
Temperament
Self-control
Defusing hostile situations
Tact
Attention to detail
Problem solving
Sensitivity
Immigration laws
Computer skills
Electronic monitoring interpretation
Data entry
Typing skills

Work Type

Full-time

Experience Level

2 years

Education Level

High School Diploma or GED
Bachelor’s degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred

Salary/Compensations

$25.42/Hr

Benefits

Average 24 Hours Per Week

About the Company

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Equal Opportunity

Equal Opportunity Employer