Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Community Platform Manager role.

Rezi rewrites your resume against Serhant's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Community Platform Manager posting at Serhant — free, in seconds.

About the Role

We are seeking a Community Platform & Operations Manager to manage the operational backbone of the Sell It community, including the Circle platform, support functions, and daily systems to ensure member engagement, information, and retention. This is a hands-on operational role focused on end-to-end platform management, support, and data/engagement systems.

Responsibilities

Own end-to-end Circle platform architecture, including space structure, navigation, permissions, and information design.
Manage all member-facing automations across the full lifecycle, from onboarding to cancellation and win-back.
Oversee all Circle uploads, including courses, resources, replays, templates, and other content assets.
Manage event engagement plans from pre-event promotion to live-room facilitation and post-event follow-up.
Conduct recurring security and access audits.
Reconcile data between Circle and Stripe to ensure accurate revenue and engagement reporting.
Manage the Customer Support function, including direct supervision of the Customer Support representative, workload, response quality, inbox staffing, response-time standards, escalation paths, and quality control.
Own weekly retention reporting, benchmarking against churn metrics.
Manage structured cancellation-reason capture and systematic exit surveys.
Operate the early-warning system for at-risk members based on engagement metrics.
Drive the monthly-to-annual conversion push.
Track and report churn by cohort, engagement level, and event attendance.
Execute daily engagement activities, including posting and commenting.
Develop and execute monthly engagement strategies tied to editorial themes, including content cadence and event planning.
Develop and execute annual engagement strategies aligned with the retention calendar.
Manage weekly anchor moments such as 'Wall of Wins', Q&A threads, and roll-call prompts.
Ensure content has an attached engagement plan.
Implement strategies for silent-member recovery through direct outreach.
Report member wins and highlights to leadership and the marketing/community team weekly.

Requirements

Bachelor’s degree in a relevant field or related discipline.
3 – 5 years of experience.
Deep, hands-on Circle expertise, including space architecture, automations, content management, and engagement around live events.
Experience running a community or membership platform at scale with direct ownership of retention or churn outcomes.
Comfortable managing both qualitative (member relationships, tone) and quantitative (churn cohorts, data reconciliation) aspects of the role.
Demonstrated ability to build repeatable, cadence-based systems.
High attention to data accuracy.
Direct, low-ego communication style, comfortable flagging issues proactively.

Skills

Systems thinking for engagement and retention.
Platform operation.
Data analysis.
People management.
Daily execution.
Community presence.

Location

New York, NY

Work Type

Hybrid

Experience Level

3-5 years

Education Level

Bachelor's degree

Salary/Compensations

$80,000.00 USD

About the Company

SERHANT. is the world's most followed real estate brand, focused on the future marketplace and delivering results for clients.
The company revolutionizes the traditional brokerage model through media and content creation, powered by an in-house film studio and amplification platform.
Sell It is a daily performance platform for real estate professionals founded by Ryan Serhant, aiming to turn ambition into action through learning systems, community, and results.
Sell It is evolving from a content library into an essential daily performance system for agents, driven by strong brand equity and ambitious growth plans.

Equal Opportunity

SERHANT. is committed to providing a workplace free from discrimination or harassment.
The company fosters an inclusive environment where everyone has the opportunity to feel included and is afforded respect and dignity.
Hiring, compensation, training, performance evaluation, and termination decisions are made fairly, providing equal employment opportunities to all qualified candidates and staff.
The company actively examines unconscious biases to create an inclusive environment for all employees and candidates.