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About the Role
As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers.
Responsibilities
- Deliver outstanding customer service.
- Always urge safer gambling.
- Take bets on different sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products and betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets.
- Maintain high shop standards.
- Open or close the shop.
Requirements
- Must be 18 years of age or over to work in one of our betting shops.
- Previous work in a customer-facing setting.
- Confidence working with customers in person.
- Familiarity with cash handling and payment transactions.
Skills
- Customer service
- Safer gambling advocacy
- Sports and event betting
- Cash handling
- Payment transactions
- Product demonstration
- Customer complaint resolution
- Problem-solving
- Target achievement
- Shop maintenance
- Opening/closing procedures
Location
- Onsite
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Salary/Compensations
- £14.26 per hour (standard + location allowance)
Benefits
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers.
- Healthcare and wellbeing support.
- Development opportunities.
- Recognition prizes.
About the Company
- Entain is a leading, global sports betting and gaming company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin.
- We are a FTSE company focused on increasing player safety and excitement.
- We have an energy that drives us to perform at the height of our potential.
Equal Opportunity
- We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.
- We're an equal opportunities employer.
- We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law.
- We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
- If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.