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About the Role

The Regional Services Education Manager (RSEM) leads a team of Services District Educators (SDEs) to implement service training for salon professionals. This role ensures consistency in field education by promoting and auditing training processes, contributes to talent and guest retention through recruiting efforts, and supports business growth by coaching SDEs to execute best practices. The RSEM partners with District Managers and the Regional Vice President to provide thought leadership on education and development.

Responsibilities

Understanding of, and proficiency with, the salon business, color, design & texture
Ability to leverage a multitude of reports to assess the health of the business and tie results to education initiatives
Proficiency with technology (e.g. Microsoft Office programs, POS systems)
Strong organizational skills to manage multiple tasks with moving parts
Strong critical reasoning skills to react under pressure, use good judgement in ambiguous situations, and be flexible/adaptable
Excellent written and verbal communication skills with various associate and executive levels
Ability to work independently and collaboratively in a fast-paced environment
Coach, develop and provide feedback to Services District Educator performance as it relates to ability, efficiency, and results
Attract, hire, and retain a diverse team of SDEs for the Region
Implement and train District Managers and Services District Educators on all education practices
Plan, manage and facilitate train the trainer sessions for SDEs within designated region
Builds a team culture that embodies the Ulta Beauty brand, delivering exceptional service & modeling on-brand, Ulta beauty behaviors
Lead change and innovation by helping the Region through the change-curve
Responsible for Services District Educator development by management of their IDP, on-boarding and monthly region education conference calls
Partner with Regional Service Manager to maintain a cohesive relationship between Services District Leaders (SDLs) and SDEs
Serving as a support partner to the Regional Vice President (RVP), Regional Services Manager (RSM) and District Managers (DM) within their Region to develop action plans and goals
Ability to facilitate training to various size audiences
Travel stores within region to observe and audit education and education-focused field visits
Ability to build strong partnerships across a variety of associate levels, work independently and as part of a team
Identify gaps in education processes and procedures and provide solutions/and or feedback to drive growth
Supports successful execution of networking and recruiting strategies within the region
Responsible for the execution of the Salon Legendary program which within the regions
Supports the Regional Vice President and District Manager in growing their salon business to meet or exceed salon financial metrics
Demonstrates business acumen, with a strong understanding of salon financial reporting and key business drivers and can identify opportunities for growth within own location and district
Demonstrates exceptional knowledge of ULTA Salon Operations Development and Grand Opening training and has mentored other Salon Market Trainers on content and deliver these trainings in a consistent manner dictated by ULTA corporate training material
Demonstrates the ability to manage multiple tasks including: Planning, prioritization, and delegation
Demonstrates the ability to actively partner/contribute and create momentum while building trust and rapport with various levels of associates/leadership/organization
Strong verbal communication and facilitation skills; able to break information down into clear concise steps using various vehicles of communication including conference calls, email, team meetings, training sessions, and one-on-one coaching
Must be able to write business strategies, coaching programs, SPDM review and future operational modules in conjunction with the Salon Services team
Leads district/region execution of salon operations/business building initiatives to drive key performance indicators within timeline given
Conducts on boarding and training for District Managers, General Managers Salon Market Trainers and Salon Managers assimilate to the salon business
Demonstrates high standards for customer service and salon image standards, internal candidates would exemplify ULTA standards and consistently deliver ULTA Experience service model
Ability to facilitate training to various size audiences and coach operational salon skills to achieve results

Requirements

5+ years relevant, fast-paced retail management work experience or other relevant work experience
Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
Demonstrated knowledge of state board of cosmetology regulations and hiring requirements
Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing
Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture and executing merchandise directives
2 years multi-unit management experience

Skills

Proficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices)
Strong collaboration and interpersonal skills
Strong organizational skills to manage multiple tasks with moving parts
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

Location

Region

Work Type

Full-time

Experience Level

5+ years relevant, fast-paced retail management work experience
2 years multi-unit management experience

Education Level

Bachelor’s Degree preferred

Salary/Compensations

$88,200.00 - $109,000.00 / Year
opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan

Benefits

Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits
Part-time positions are eligible for dental, vision, life, and disability benefits

About the Company

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful
Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services
We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label
Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services

Equal Opportunity

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act