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About the Role

Spire Orthopedic Partners is a growing national partnership of orthopedic practices. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care.

Responsibilities

• Greet all patients and office guests via telephone.
• Schedule and/or coordinate scheduling for all patients/clients calling for all orthopedic, pain management, and radiology, striving for one-call resolution.
• Enter patient demographics and insurance information for pre-appointment verification.
• Verify eligibility for all scheduled appointments and determine deductible payment requirements.
• Inform patients about insurance coverage, including in-network vs. out-of-network benefits for appointments at OADC.
• Address patient balances at the time of scheduling, or transfer patients to the finance department for payment arrangements or account balance reviews.
• Review required authorizations in the system for appointments and/or educate patients on insurance guidelines for coverage.
• Coordinate rescheduling of appointments cancelled by the practice.
• Notate cancelled or rescheduled appointments.
• Transfer calls to the appropriate department based on patient needs.
• Communicate effectively and efficiently with all departments to minimize wait times while providing high-quality customer service.
• Assist patients and/or family members with any requests.
• Maintain a professional work atmosphere through behavior and communication with patients, physicians, co-workers, and administration.
• Review call reminder reports daily and remove cancelled appointments.
• Contribute to the team's monthly service goals.
• Perform all other duties as assigned by the manager.

Requirements

• Experience in a Medical Office setting.
• Must possess excellent customer service and verbal and written communication skills.
• Must be organized and detail-oriented.
• High school diploma or equivalent and/or read and write proficiently.

Skills

• Bi-lingual Spanish speaking preferred
• Insurance
• Billing
• Computer experience
• Working knowledge of MS Word

Location

• Poughkeepsie, NY

Work Type

• Full Time
• Hybrid

Experience Level

• Experienced

Education Level

• High School or Equivalent

Salary/Compensations

• $17.85 - $22.30 Hourly

Benefits

• health
• dental
• vision
• 401(k)

About the Company

• Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future.
• Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

Equal Opportunity

• Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).