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About the Role

Episcopal Community Services (ECS) is seeking an Assistant Support Services Manager to support the Support Services Manager in overseeing and developing the Support Services program at a designated housing site. This role involves providing intensive social work and support services to formerly homeless adults, sharing supervision of case management staff, and maintaining a client caseload.

Responsibilities

• Support the Support Services Manager in the oversight and development of the Support Services program.
• Share supervision of case management services and staff at the site.
• Maintain a client caseload and provide case management services to designated residents.
• Perform initial intake assessments of assigned residents.
• Provide residents with ongoing on-site case management and supportive services.
• Refer residents to in-house or outside resources for various needs.
• Assist in developing, implementing, and overseeing new programs, groups, and activities.
• Work with residents on budgeting and money management plans.
• Advocate on behalf of residents for property management and benefit issues.
• Develop and facilitate at least one weekly therapeutic/psycho-educational group.
• Assist with the organization and execution of program events and community-building activities.
• Assist residents or staff with conflict resolution.
• Maintain up-to-date, complete, confidential, and professional documentation in resident files.
• Complete all necessary paperwork, including monthly statistics, in a timely manner.
• Assist with the supervision of case management site staff, including scheduling and payroll.
• Assist with completing personnel-related documentation and performance evaluations.
• Communicate relevant program issues to the Support Services Manager for feedback or approval.
• Assist the Support Services Manager in evaluating and achieving programmatic operations and contractual obligations.
• Assist with monitoring and reporting data collection procedures.
• Provide support and assistance to Support Services staff, including training and case consultation.
• Serve as acting Support Services Manager when necessary.
• Attend all assigned meetings.
• Perform other duties as assigned.

Requirements

• Must secure finger image screening and annual TB screening.
• Must be able to meet physical requirements of the position, including long periods at a desk/computer and lifting up to 25 lbs.
• Demonstrate behavior that supports the organization’s mission, vision, and values.
• Adhere to all program, funder, and organizational policies and procedures.
• Communicate effectively and model integrity, fairness, and ethical business practices.

Skills

• Good working knowledge and sensitivity to adults with mental health issues, substance abuse, domestic violence, and/or HIV/AIDS.
• Demonstrated cultural competency in working with diverse populations.
• Ability to communicate in Spanish is desirable.
• Ability to quickly assess and respond to a variety of situations, including medical emergencies, conflict resolution, and intervention.
• Working knowledge of crisis intervention techniques.
• Excellent charting, recordkeeping, and written and oral communication skills.
• Strong familiarity with San Francisco-based substance use, mental health, and health care resources.
• Ability to maintain professional, respectful, honest interactions.
• Commitment to the mission and values of Episcopal Community Services.
• Ability to work as part of a multi-disciplinary team.
• Sensitivity to a diverse tenant and staff population.
• Ability to facilitate training sessions and effective support/tenant groups.
• Computer skills required.
• Working knowledge of MS Office (Word, Excel, etc.).
• Ability to prioritize and perform a variety of tasks in an active environment.
• Ability to balance multiple projects and deadlines.

Location

• San Francisco, CA 94103

Work Type

• Fully onsite
• Client-facing
• In-person interaction
• Direct service delivery

Experience Level

• At least two years of supervisory experience strongly preferred.
• Previous clinical experience and prior work with homeless/very low income adults preferred.
• Experience with non-profit organizations serving disadvantaged people preferred.

Education Level

• M.S.W. or M.A. degree in psychology, counseling, social work strongly preferred.
• LCSW or MFT license strongly preferred.

Salary/Compensations

• $78,324.00 - $81,849.00

Benefits

• Industry leading healthcare benefits to support your physical and mental well-being.

About the Company

• At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances.
• ECS offers industry leading healthcare benefits to support your physical and mental well-being.
• ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive.

Equal Opportunity

• ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
• We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.