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About the Role
The Millennium Group (TMG) is seeking a highly motivated and enthusiastic individual to join their team. This role offers a career opportunity within an award-winning business process outsourcing firm that serves Fortune 500 companies, professional service firms, and institutions of higher education.
Responsibilities
- Maintain a working knowledge of mail and shipping/receiving processes.
- Collect data for reports and prepare monthly reports.
- Maintain records and files.
- Train, monitor, and discipline employees.
- Prepare employee appraisals and evaluate performance.
- Interview candidates for open positions.
- Demonstrate strong problem-solving skills.
- Perform the work of subordinates when necessary.
- Handle difficult or irate customers periodically.
- Maintain, review, and update the site Operations Manual.
- Maintain a centralized employee database for mail processing, production reporting, and tracking deliveries/pick-ups.
- Educate client staff on available services.
- Interact with and maintain relationships with various vendors on behalf of clients.
- Review departmental charges and post client chargebacks.
- Review and code courier invoices.
- Ensure priority handling of all incoming accountable deliveries.
- Ensure equipment is in good working order and perform key operator maintenance.
- Follow through verbally and in writing with client representatives on service issues, including lost or delayed packages.
- Maintain inventory and oversee the distribution of client office supplies.
- Interface with the client contact daily and attend meetings as required.
- Inform the Operations Manager of operational efficiencies and potential problems.
- Resolve staff interpersonal conflicts.
- Work overtime periodically as required.
- Perform other duties as assigned.
Requirements
- 3 years of supervisor experience in mail, copy, or office services.
- Excellent administration and computer skills.
- Knowledge of US Postal, UPS shipping, and other relevant shipping software.
- Ability to set priorities and motivate others.
- Ability to lift up to 50 pounds.
- Flexibility to adapt to changes and multi-task.
- Ability to nurture and foster teamwork among subordinates and clients.
- Demonstrated leadership qualities.
- Strong written and verbal communication skills.
- Excellent customer service skills.
Skills
- Mail and shipping/receiving
- Reporting
- Record keeping
- Employee training and discipline
- Performance evaluation
- Interviewing
- Problem-solving
- Customer service
- Operations management
- Database management
- Vendor management
- Financial review
- Courier invoice coding
- Equipment maintenance
- Teamwork
- Leadership
- Written communication
- Verbal communication
Experience Level
- Supervisor experience
About the Company
- The Millennium Group (TMG) is an award-winning business process outsourcing firm.
- TMG focuses on print, mail, document scanning, reception, and related office support services.
- TMG serves Fortune 500 companies, professional service firms, and institutions of higher education.
- TMG has over 1,500 nationwide associates.
- TMG has over 30 years of success in the industry.
Equal Opportunity
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