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About the Role

You will be responsible for managing the integration efforts and relationships across multiple parties including restaurant & grocery partners, external technology providers and business stakeholders, to ensure clear visibility within each project and drive the project to successful completion. This is a great opportunity to work with a diverse set of teams in a fast-changing environment and is integral to driving success as we grow.

Responsibilities

Manage the end-to-end API technical integration of partners, from integration through to test planning, UAT, and production go-live, working with engineering and product to troubleshoot and resolve issues along the way.
Manage pre-kickoff preparations, project kickoffs, project plans including milestones and all project communications to ensure the successful adoption of the product with our key accounts.
Create rollout plans specific to each project, establish go-live criteria and define the owners of each stage, issue tracking and clearing, and communicate progress to the wider business.
Anticipate bottlenecks, explore contingencies and provide escalation management throughout new product launches.
Ensure both external and internal teams are working toward the same goal and managing communication & changes as we roll out the product further.
Advocate for all stakeholders throughout the release cycle to ensure they have the support needed to succeed.
Identify areas for improvement and execute required changes across product and engineering, business, or POS teams.
Analyze and aggregate feedback from our partners on our products and liaise with Product Management to assist in their prioritization.

Requirements

Understanding of API integrations
5 yrs relevant experience in Technical Integrations Management, Technical Programme Management or similar roles
Technical understanding and ability to communicate with both technical and non-technical audience
Ability to manage technical configuration of SaaS-like solutions
Comfort troubleshooting technical issues using data tools
Willingness to take responsibility, run multiple projects simultaneously, and drive them forward without close supervision
Experience working with product and engineering teams
Very good working knowledge of Jira, Confluence & Jira Service Management
Excellent communication, organisation and project planning skills with emphasis on technology
Demonstrated stakeholder management / relationship building skills
Ability to hold each party responsible for their actions
Experience leveraging AI tooling as a means to improve your and the team’s productivity.

Skills

API integrations
Technical Integrations Management
Technical Programme Management
Technical understanding
SaaS configuration
Troubleshooting technical issues
Jira
Confluence
Jira Service Management
Communication
Organisation
Project planning
Stakeholder management
Relationship building
AI tooling

Location

London

Work Type

Hybrid

Experience Level

5 years relevant experience

Benefits

Healthcare
Well-being
Parental leave
Pensions
Generous annual leave allowances
Time off to support a charitable cause

About the Company

Our mission is to transform the way we shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.
We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.
We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world.
We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there.
We move fast, value autonomy and ownership, and we are always looking for new ideas.

Equal Opportunity

We are committed to diversity, equity and inclusion in all aspects of our hiring process.
We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process.
If you require any adjustments, please don't hesitate to let us know.
We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.