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About the Role

We are looking for Product Managers to own high-leverage surfaces, focusing on consumer outreach, communication, and trust-building to transform missed payments into fresh starts. These roles are crucial for scaling the company from a single product to a multi-product organization, expanding beyond our initial focus on collections to cover the entire consumer credit lifecycle.

Responsibilities

• Own one of our highest-leverage surfaces: how we reach consumers, how we talk with them and how we earn the trust that turns a missed payment into a fresh start.
• Set a new standard with an opinionated strategy, experiments that prove what works, and systems that allow the team to make good calls without direct supervision.
• Push LLM infrastructure to create a borrower experience that adapts to each person in real time.
• Build outbound communication systems that self-tune, learning what to say and when without human intervention.
• Set the standards that allow the team to decide without you in the room.
• Run tight loops, acting at 70% on reversible calls and adjusting as you learn.
• Operate at every altitude, getting into the trenches to learn ground truth and refining information flows.
• Push AI further into the work than almost any company you've worked at.

Requirements

• Treat prescription before diagnosis as a sin; decompose to root causes fast.
• Decide with incomplete information, identifying and pursuing the few things that matter most.
• Bring principles for immediate and future actions, avoiding trying to do everything at once.
• Hold an absurdly high bar, understanding that small improvements can differentiate average from exceptional products.
• Prioritize making the best decision over being right, updating rapidly with new evidence.
• Reason from data and design experiments that isolate cause.
• Engage deeply with engineers to discuss systems, not just roadmaps.
• Already push LLM tooling into your own work and desire to go further.
• Own a product strategy end-to-end that resulted in significant impact.
• Love building 0 to 1 products.
• Thrive in high-stakes systems with legal, ethical, and financial constraints that sharpen creativity.

Skills

• Product Management
• LLM
• AI
• Experimentation
• Data Analysis
• System Design

Location

• New York

Work Type

• Onsite
• In-person

Experience Level

• 5+ years as a Product Manager

About the Company

• Collections runs like an emergency room; we're turning it into primary care for consumer finance.
• We have serviced over $20 billion in debt across more than 20 million consumers.
• We see more people with charged-off loans each year than all but the top five US banks.
• Creditors net over 30% more with us because we collect more and charge less.
• We use AI to enhance the human element in financial recovery.
• We are moving upstream to catch people before they default and building across every stage of the consumer credit lifecycle.
• We have built the strongest team in the company's history, with new hires making rapid impacts.
• Decentralization, speed, candor, and writing are core principles of how we work.
• AI is integral to our operations, from code review to voice AI handling inbound calls.
• We operate at every altitude, learning ground truth and refining information flows.
• We build in person, at least three days a week in our office in Nolita, fostering idea cross-pollination and fun.

Equal Opportunity

• We are an equal opportunity employer committed to diversity and inclusion in the workplace.
• We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, veteran status, or any other legally protected characteristic.