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About the Role

Work hands-on with leading media brands to launch apps built on Pugpig's digital publishing platform. Serve as the primary client contact during delivery, collaborating with internal teams to ensure projects are completed on time and within budget. This role is crucial for supporting Pugpig's growth in the US market.

Responsibilities

• Own end-to-end project delivery, from scoping and planning through to launch, in collaboration with product and development teams.
• Act as the primary client contact during delivery, building strong relationships with stakeholders.
• Define and manage project plans, timelines, milestones, and budgets, proactively identifying and communicating risks.
• Conduct project kick-offs, status meetings, and retrospectives to maintain momentum and ensure clear outcomes.
• Proactively manage risks and dependencies with clear owners, triggers, and mitigations.
• Manage scope changes, assessing their impact on time, cost, and quality, and providing recommendations.
• Contribute to the Professional Services team's budget tracking, resourcing, timesheeting, and invoicing processes.
• Utilize AI as a tool to improve planning, documentation, communication, and reduce manual effort.
• Identify opportunities for process improvement and propose solutions.

Requirements

• Proven ability in managing processes, building relationships, and delivering outcomes.
• Takes ownership, remains calm under pressure, and brings clarity to complex situations.
• Thrives in a small, dynamic company environment with a focus on impact.
• An owner's mindset, protecting project scope, budget, timeline, and quality.
• Ability to independently drive projects forward.
• Calm under pressure, reducing noise and bringing focus.
• Comfortable with project financials, tracking burn, forecasting cost to completion, and articulating the cost of delay.
• Keeps delivery visible and honest, tracking progress, clearing blockers, and ensuring tools reflect reality.
• Customer-centric approach, enjoying interaction with customers and problem-solving.
• At least two years of experience in project management or delivery.
• Experience in a SaaS, agency, or tech environment is preferred.
• Experience delivering digital projects for media or publishing clients is a bonus.
• Tech-savvy with a genuine interest in software development and products.
• Interest in media, publishing, or content technology is a plus.

Skills

• Project Management
• Client Relationship Management
• Risk Management
• Budget Management
• Timeline Management
• Stakeholder Communication
• Agile Methodologies
• Problem Solving
• AI Tools
• SaaS
• Agency Operations
• Tech Savvy
• Software Development Interest
• Media Industry Interest
• Publishing Industry Interest
• Content Technology Interest
• WordPress
• Mobile Apps
• Design/UX Processes
• Ad Tech
• Analytics
• Google Analytics
• Google Tag Manager
• Google Ad Manager
• Jira
• Project Lifecycle Management
• Source Control
• Release Management

Location

• New York

Work Type

• Full-time

Experience Level

• Mid-level

Benefits

• Shorter days on Wednesdays and Fridays
• Profit share scheme
• Wellbeing support
• Healthcare options
• Volunteering days
• Training budgets
• Conference budgets

About the Company

• Pugpig offers the best mobile publishing platform on the market, partnering with the world's leading media companies.
• Their platforms power hundreds of apps for major media brands globally.
• They serve news media, consumer magazines, B2B publishers, and membership organizations.
• Teams are located in London and New York, providing global customer support.
• Pugpig emphasizes quality of life for its team members.

Equal Opportunity

• Pugpig is committed to promoting an inclusive culture where diversity leads to a happier and more productive working environment.
• Suitably qualified applicants from all backgrounds are welcome.
• Accommodations are available to ensure a positive recruitment process.