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About the Role

As a Client Engagement Manager at Rho, you will ensure a smooth and efficient client onboarding process, guiding them through the technical implementation of Rho solutions. This role is central to Rho's rapid growth, working with a team passionate about customers and products.

Responsibilities

• Manage implementation projects from inception to completion, ensuring client goals and timelines are met.
• Provide training and support to clients to ensure they can effectively use the company’s products and services.
• Gather feedback from clients and internal teams to identify opportunities for process improvements.
• Implement best practices to enhance the efficiency and effectiveness of the implementation process.
• Act as the primary point of contact for clients during the implementation phase.
• Communicate project status, address client concerns, and ensure a positive client experience.
• Facilitate the adoption of Rho products, driving customer satisfaction.
• Collaborate with Sales, Account Management, and Technical teams to ensure smooth transitions and continuous support.
• Work closely with Product and Engineering teams to address customer issues and suggest product improvements.
• Assist in developing and refining implementation processes and best practices.

Requirements

• Demonstrated ability to manage multiple projects and stakeholders effectively.
• Exceptional communication and presentation skills, with a knack for simplifying complex concepts.
• A passion for building strong client relationships and a commitment to exceptional customer service.
• Strong analytical skills, a growth mindset, and a continuous improvement ethos.

Experience Level

• 2+ years in a customer-facing implementation or onboarding role, preferably in a fast-paced SaaS, B2B environment.

Education Level

• Bachelor’s degree

Salary/Compensations

• $115,000 - $125,000 base salary
• $140,000 - $155,000 OTE

Benefits

• Equity
• Healthcare benefits
• Paid time off

About the Company

• Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.