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About the Role
As a Client Engagement Manager at Rho, you will ensure a smooth and efficient client onboarding process, guiding them through the technical implementation of Rho solutions. This role is central to Rho's growth, involving direct client interaction and collaboration with internal teams to enhance processes and drive product adoption.
Responsibilities
- Manage implementation projects from inception to completion, ensuring client goals and timelines are met.
- Provide training and support to clients to ensure they can effectively use the company’s products and services.
- Gather feedback from clients and internal teams to identify opportunities for process improvements.
- Implement best practices to enhance the efficiency and effectiveness of the implementation process.
- Act as the primary point of contact for clients during the implementation phase.
- Communicate project status, address client concerns, and ensure a positive client experience.
- Facilitate the adoption of Rho products, driving customer satisfaction.
- Collaborate with Sales, Account Management, and Technical teams to ensure smooth transitions and continuous support.
- Work closely with Product and Engineering teams to address customer issues and suggest product improvements.
- Assist in developing and refining implementation processes and best practices.
Requirements
- Bachelor’s degree
- 2+ years in a customer-facing implementation or onboarding role, preferably in a fast-paced SaaS, B2B environment.
- Demonstrated ability to manage multiple projects and stakeholders effectively.
- Exceptional communication and presentation skills, with a knack for simplifying complex concepts.
- A passion for building strong client relationships and a commitment to exceptional customer service.
- Strong analytical skills, a growth mindset, and a continuous improvement ethos.
Skills
- SaaS
- B2B
- Project management
- Client relationship management
- Customer service
- Analytical skills
- Communication skills
- Presentation skills
Experience Level
- 2+ years
Education Level
- Bachelor’s degree
Salary/Compensations
- $115,000 - $125,000 base
- $140,000 - $155,000 OTE
Benefits
- Equity
- Healthcare benefits
- Paid time off
About the Company
- Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.