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About the Role

Stratton Amenities is seeking a dynamic Front Desk Supervisor to lead a dedicated team of concierge ambassadors, ensuring the delivery of exceptional service to residents, guests, and prospects in luxury high-end apartments and condominiums.

Responsibilities

• Act as the face of the property and leading by example
• Facilitate communication between the property manager and the concierge team
• Exceed expectations by providing anticipatory service and smooth accommodations
• Address resident concerns and complaints promptly and professionally
• Conduct weekly meetings with the property manager to identify areas for improvement
• Manage team schedules and oversee weekly payroll
• Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
• Implement and enforce accountability measures, disciplinary action, and performance coaching
• Develop and implement new SOPs to continually improve concierge operations
• Foster a positive work culture and environment
• Enforce uniform and grooming standards
• Participate in monthly regional director calls
• Build rapport and relationships with residents
• Maintain professional telephone etiquette and message delivery
• Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in scheduling and completing amenities’ requests
• Escort individuals as necessary
• Walk the premises to ensure the highest standards are being met
• Perform all other duties as assigned by the property manager or per property SOP’s

Requirements

• At least five years of hospitality experience
• 2 years’ experience in Hospitality, Multifamily or Upscale Hotel
• 2 years’ experience in a busy luxury retail environment
• Must have experience delivering exceptional service
• Leadership and supervisory skills and experience
• Training and development experience
• Exceptionally enthusiastic and positive individual

Skills

• Excellent verbal and written communication skills
• Strong problem-solving and leadership abilities
• Outstanding relationship-building skills
• Ability to maintain confidentiality
• A sense of pride and ownership in the position and property
• Ability to respond quickly and genuinely to residents’ and guests’ requests
• Exceptional interpersonal skills and guest service abilities
• Organized, proactive, productive, and self-motivated with a positive attitude
• Ability to maintain a neat and professional appearance
• Ability to think clearly and make concise decisions under pressure

Location

• Onsite

Work Type

• Full-time

Experience Level

• Supervisor

About the Company

• Stratton Amenities is a provider of luxury front desk concierge services for high-end apartments and condominiums.
• We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.

Equal Opportunity

• Stratton Amenities is an equal opportunity employer.
• We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.