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About the Role

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

Responsibilities

• Deliver engaging and inclusive learning experiences through a blend of face-to-face, virtual and mixed learning methods.
• Design and deliver training that develops technical knowledge, regulatory understanding and essential soft skills, adapting your approach to suit different learning styles and ensuring all learners can actively participate and succeed.
• Support learners throughout their development journey, providing coaching, guidance and constructive feedback to help them build confidence and capability.
• Enhance training content and delivery using feedback and assessment outcomes, while staying up to date with learning best practice.
• Ensure learning solutions are inclusive, accessible and aligned with organisational goals by working collaboratively with colleagues.

Requirements

• Proven background in presentation and facilitation, with the ability to engage and inspire learners.
• Experience of using various training tools and technologies, including virtual learning platforms.
• A track record of both designing and delivering training both in person and virtually.
• A background of working within an in-house Learning and Development function.

Skills

• Commitment to fostering an inclusive and supportive learning environment.
• Ability to work collaboratively with a diverse range of stakeholders.
• Strong organisational skills and attention to detail.
• A proactive and innovative approach to problem-solving and continuous improvement.
• Excellent interpersonal and communication skills, with a sensitivity to diverse learning styles and needs.

Location

• London (Hybrid)

Work Type

• permanent
• 35 hours per week
• Hybrid

Salary/Compensations

• £42,445

Benefits

• Health plan
• Gym memberships
• Mental health support
• Courses
• Mentorship
• Promotions
• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service
• Gym membership discounts
• Fully equipped on-site gym open 24/7 in London only

About the Company

• The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
• We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.

Equal Opportunity

• The Financial Ombudsman is an Equal Opportunity Employer.
• We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
• We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria for the role to interview.