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About the Role

The Trademark Operations Supervisor oversees the day-to-day administrative and operational functions of the Trademark practice, providing direct supervision to trademark support staff, ensuring efficient workflows, and maintaining high-quality service delivery. This role partners with trademark attorneys, paralegals, and leadership to support business objectives, playing a key leadership role in developing team members, optimizing processes, and driving consistency and accountability.

Responsibilities

Provide direct oversight of Trademark Paralegals, including regular check-ins, workflow management, and day-to-day supervision.
Manage and monitor billable targets and productivity metrics for Trademark Paralegals.
Lead onboarding, training, and ongoing professional development for Trademark Paralegals.
Directly manage the Trademark Transfer Specialist, including oversight of all trademark transfer-in and transfer-out processes.
Directly manage the Trademark Practice Assistant and oversee all related administrative workflows.
Create, maintain, and update trademark paralegal procedural manuals and workflow documentation.
Foster a collaborative, high-performance team culture focused on accountability, engagement, and continuous improvement.
Oversee and optimize trademark workflows to ensure timely, accurate, and consistent execution of trademark matters.
Monitor workload distribution and proactively reassign resources to meet business needs and deadlines.
Identify operational bottlenecks and implement process improvements to enhance efficiency and service quality.
Serve as a key liaison between trademark attorneys, paralegals, practice leadership, and support teams.
Provide operational insights and recommendations to leadership to support staffing, capacity planning, and business growth.
Support change management initiatives and lead the implementation of new processes, tools, or organizational changes.
Model strong leadership behaviors, including clear communication, coaching, accountability, and professional integrity.

Requirements

Comprehensive expertise in U.S. and foreign trademark prosecution processes, docketing systems, and trademark operations infrastructure.
Demonstrate leadership, coaching, and team management experience.
Experience with trademark docketing and practice management systems preferred.
Curious about new tools, willing to experiment, and open to evolving how they do their best work.
Outstanding written, verbal, and organizational skills, with discretion and professionalism in handling confidential information.
Minimum of 5 years of experience in trademark prosecution operations.
At least 2 years in a leadership capacity.

Skills

Trademark prosecution processes
Docketing systems
Trademark operations infrastructure
Leadership
Coaching
Team management
Trademark docketing systems
Practice management systems
AI and innovation
Written communication
Verbal communication
Organizational skills
Discretion
Professionalism

Location

U.S. office locations

Work Type

Hybrid

Experience Level

Minimum of 5 years of experience in trademark prosecution operations
At least 2 years in a leadership capacity

Education Level

Bachelor's Degree required

Salary/Compensations

$94,000 - $141,250

Benefits

Healthcare
Life Insurance
Health Savings Accounts
Flexible Spending Accounts
Wellbeing
Discretionary bonus

About the Company

At Fenwick, we believe that our partners and employees are our most important asset.
Helping you and your families achieve and maintain good health - physical, emotional, and financial - is the reason we offer a comprehensive benefit program.