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About the Role

As an exempt leadership role, Store Managers are expected to maintain a flexible schedule that supports the needs of the business. This position typically requires 40+ hours per week, generally across five days, including weekends. Additional hours may be required based on staffing levels, customer demand, store performance, and overall business needs.

Responsibilities

• Drive store sales and promotions.
• Build customer satisfaction and loyalty, creating results for teammates, customers, and the company.
• Understand alternative tire sourcing and competitors.
• Track and meet payroll, budgets, and store goals.
• Keep records and relevant financial information current.
• Manage, schedule, and assign staff according to their skill level.
• Attend paid training to stay up-to-date with new developments in the automotive service industry.
• Follow up with customers to obtain feedback and ensure satisfaction.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Demonstrated success in retail sales management.
• Problem-solving skills related to customer complaints.
• Aptitude to manage inventory, order scheduling, and merchandising displays.
• Ability to assist customers with personal sales and complaints to ensure customer retention and loyalty.
• Exceptional teammate and customer communication skills.
• Negotiation and conflict resolution skills.
• Must possess a valid automobile driver's license at all times.
• Must be able to drive customer and company vehicles.
• If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment.
• Temporary work authorization or the need for sponsorship may disqualify you from employment.

Skills

• Customer service
• Sales management
• Inventory management
• Scheduling
• Merchandising
• Communication
• Negotiation
• Conflict resolution

Location

• North America

Work Type

• Full-time
• Flexible schedule

Experience Level

• Retail sales management experience

Education Level

• High School Diploma or equivalent
• 2 year college degree or equivalent (preferred)

Salary/Compensations

• $67,430.00 - $114,620.00

Benefits

• Competitive pay
• Formal training
• Performance incentives
• Paid vacation and holidays
• Competitive healthcare packages for full-time and part-time employees
• 401k plan
• Medical, Dental and Vision – Starting day 1
• On-the-job training and company-funded ASE certifications
• On demand pay (daily pay) program available
• Professional Development resources
• Corporate Social Responsibility activities
• Supportive and engaging onboarding experience
• Opportunity to develop and grow through training and regular mentorship

About the Company

• Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America.
• BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations.
• With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
• We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported.
• We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses.
• We foster co-creation opportunities and empower you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations.
• We are committed to fair and lawful compensation practices.
• We pride ourselves on working with our local communities and giving back where we can.
• We believe in Integrity & Teamwork and drive to do things right, always, together.

Equal Opportunity

• Bridgestone is proud to be an Equal Employment Opportunity employer.
• It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.