Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

CHANEL is seeking a Director, VIC & Client Development strategy to lead, innovate, and elevate client engagement programs across all boutiques and key markets in the Northeast. Based in NYC, this role involves significant in-boutique time, partnering with teams to service and support Top Clients. The mission is to translate market insights and client relationships into high-impact, tailored strategies that set the standard for luxury service.

Responsibilities

Spearhead the assessment of opportunities and risks related to VIC client activity and engagement across the Northeast, developing creative, market-specific strategies and solutions.
Serve as the primary advocate for boutique needs and client development initiatives in New York City, Boston, Chicago, Washington DC, Connecticut, New Jersey, and Detroit.
Dedicate significant time in-boutique, collaborating directly with Client Development Managers to service and build relationships with Top Clients.
Champion the alignment of local client development activities with the overall strategic direction of the US market, providing insights and recommendations to senior leadership.
Lead cross-market collaboration, ensuring best-in-class execution of client events, experiences, and engagement strategies.
Foster a culture of partnership, innovation, and continuous improvement across boutique teams, regional leadership, and home office partners.

Requirements

10+ years of progressive experience in luxury retail, client development, or a related strategic leadership role, with a proven track record of driving client engagement and business growth.
Deep familiarity with the Northeast luxury landscape, including established relationships and cultural fluency across NYC, Boston, Chicago, Washington DC, and neighboring areas.
Demonstrated ability to lead teams, influence cross-functionally, and manage high-impact projects from conception to execution.
Advanced analytical skills (Excel, PowerPoint), with experience translating KPIs and data into compelling narratives and strategic proposals.
Experience partnering with department store environments and a nuanced understanding of the boutique-client relationship.
A collaborative approach, with the ability to connect the dots across markets, teams, and organizational levels.
Some evening and weekend availability required for client events and boutique support.

Skills

Client Development
Luxury Retail Strategy
Team Leadership
Cross-functional Influence
Project Management
Data Analysis
Strategic Planning
Relationship Building
Communication

Location

New York City
Boston
Chicago
Washington DC
Connecticut
New Jersey
Detroit

Work Type

Hybrid
Full-time

Experience Level

10+ years

Education Level

Bachelor's degree required
Advanced degree a plus

Salary/Compensations

$138,000 - $173,000

Benefits

Wellbeing resources and dedicated paid time off for Wellbeing Days in Retail
Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies (vacation, holiday, sick, volunteer days)
401K and other incentives
Robust healthcare offerings (medical, dental, vision, MDLIVE, One Medical, Flexible Spending Accounts, Health Savings Account, Employee Assistance Program)
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

About the Company

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.
Offers a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.
Intentional in promoting Diversity & Inclusion, fostering respect, empathy and dignity for all.
Believes strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
Offers Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience.
CHANEL Community empowers employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
Employees are encouraged to take time off annually to volunteer through CHANEL Community.
CHANEL also matches employee donations to select charitable organizations.
Chanel Mission 1.5° is our climate action plan, focused on transforming the business in line with the ambitions of the Paris Agreement on climate change.
Employees are encouraged to contribute to US Sustainability efforts at the corporate level and within the divisions.
Committed to extending our legacy of cultural engagement through global support and US support of various arts and culture programs.
Fondation Chanel's mission is for women and girls to be free to shape their own destiny, committed to improving the safety and autonomy of women and adolescent girls around the world.
Dedicated in-house teams focused on supporting employee onboarding, developing leadership skills via custom programs, and blended online and live classes offered on our Bloom platform.

Equal Opportunity

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.