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About the Role

We are building a relationship-oriented bank for the modern world and need talented, passionate professionals dedicated to doing what’s right for our clients. At CIBC, we empower our team members to make a meaningful impact and are truly valued for who they are and what they contribute.

Responsibilities

• Settle and process trades for Capital Market products.
• Understand various complex products, associated trade events, and related process flows.
• Coordinate with clients on daily settlement confirmations and problem resolution.
• Engage frequently with clients, traders, senior leaders, and other support staff.
• Provide business identification and consultative support for process changes and system enhancements.
• Analyze and recommend enhancements to existing business processes.
• Communicate rationale and negotiate solutions to enhance operational effectiveness.
• Ensure assigned initiatives are implemented effectively.
• Participate in meetings as a Subject Matter Expert.

Requirements

• Exceptional attention to detail, ensuring all client agreements and trade commitments are adhered to.
• All trading activity is fully balanced and settled by specified SLAs without errors or breaks.
• Regularly participate in research and analysis of discrepancies between internal records, custodians, and counterparties.
• Respond to client inquiries and requests, providing professional high-quality customer service.
• Liaise and interact with clients as part of the daily management of your portfolio.
• Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving operational or process problems.
• Identify and document specific problems and resolution alternatives.
• Knowledge of major functional processes and associated operating requirements.
• Seek efficiencies in operational functions wherever possible.
• Experience with Euroclear, Clearstream, DTC, CDS, Arrow, Broadridge.
• Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs.
• Communicate well upward and outward.
• Be passionate about people and build trust through respect and authenticity.
• Put clients first and engage with purpose to find the right solutions.
• Utilize critical thinking skills to inform decision making.
• Embrace and champion change, continuously evolving thinking and work methods.
• Give meaning to data, investigate complex problems, and make sense of information.
• Communicate detailed information in an impactful way.
• Bring your real self to work and live the values of trust, teamwork, and accountability.
• Be legally eligible to work at the specified location(s).
• Potentially complete an attribute-based assessment and other skills tests.

Skills

• Analytical Thinking
• Business Operations
• Customer Service
• Operations Management
• Prioritization
• Quality Assurance (QA)
• Technical Knowledge

Location

• Toronto

Work Type

• Hybrid
• Full-time

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers recognition program
• Purpose Day (paid day off for growth and development)

About the Company

• CIBC is building a relationship-oriented bank for the modern world.
• At CIBC, team members are empowered at work, have what they need to make a meaningful impact, and are truly valued for who they are and what they contribute.
• CIBC enables the work environment most optimal for you to thrive in your role.
• At CIBC, your goals are a priority.
• CIBC aspires to give you a career, rather than just a paycheck.
• CIBC offers spaces and technological toolkits to bring together great minds to create innovative solutions.
• CIBC cultivates a culture where you can express your ambition.

Equal Opportunity

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
• We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
• If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.
• CIBC is committed to clarity in our hiring process.
• We use artificial intelligence tools during the recruitment process.