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About the Role

We are building a relationship-oriented bank for the modern world and need talented, passionate professionals dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and ambitions, empowering you to make a meaningful impact and be valued for who you are and what you contribute.

Responsibilities

• Help clients manage their accounts and products.
• Focus on the client experience and make interactions meaningful.
• Connect clients to the right CIBC team members who can help them reach their goals.
• Listen, ask questions, and put yourself in the client’s shoes.
• Take accountability for client issues and collaborate for better solutions.
• Introduce clients to our mobile banking applications.
• Help clients better manage their banking needs.
• Answer questions.
• Assist with transactions.
• Proactively connect clients with the right team members.
• Be the first line of support as clients work towards their financial goals.
• Be flexible to work banking centre hours, including evenings and weekends.
• Be flexible to work at multiple banking centres within a reasonable travel distance.

Requirements

• You need to be legally eligible to work at the specified location(s).
• Where applicable, must have a valid work or study permit.
• May be asked to complete an attribute-based assessment and other skills tests.
• May be asked to complete simulation, coding, or French proficiency tests.

Skills

• Client Issue Resolution
• Client Service
• Customer Experience (CX)
• Digital Literacy
• Empathy
• Financial Products
• Interpersonal Communication
• Standards Compliance
• Transaction Services

Location

• Toronto-Sheppard & Markham

Work Type

• On-site full-time
• Regular

Salary/Compensations

• Competitive salary
• Incentive pay

Benefits

• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

About the Company

• CIBC is building a relationship-oriented bank for the modern world.
• At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.
• Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
• To learn more about CIBC, please visit CIBC.com

Equal Opportunity

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
• We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
• If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.
• CIBC is committed to clarity in our hiring process.
• All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• We use artificial intelligence tools during the recruitment process.
• Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.