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About the Role
This strategic leadership position bridges the AI-First Product Development Lifecycle (PDLC) with enterprise governance, capability modeling, and global operational transformation. You will define frameworks and standards for responsible AI-enabled capability development, alignment to business strategy, and embedding continuous improvement.
Responsibilities
- Own and evolve the AI-First Product Development Lifecycle, ensuring the PDLC framework reflects AI-First standards.
- Oversee end-to-end process documentation and mapping using AI-powered tools.
- Conduct AI-enhanced LEAN assessments of key operational processes and develop improvement roadmaps.
- Define process governance models, performance standards (KPIs/OKRs), and ownership frameworks.
- Collaborate with Technology, Risk, Compliance, and Investment teams to ensure AI-enabled processes are aligned and controlled.
- Engage senior stakeholders across businesses and regions to drive strategic alignment.
- Build and develop a high-performing team of business architects and process specialists.
Requirements
- Extensive financial services leadership experience in complex, global environments.
- Hands-on experience in AI governance or intelligent automation.
- Experience with capability modeling, business architecture frameworks, and process documentation tools.
- Proven ability to engage and influence C-suite and Managing Director-level stakeholders.
- Track record of building, managing, and developing high-performing teams.
- Ability to operate effectively in high-pressure, time-sensitive environments.
- Bachelor's degree or equivalent professional experience required; Master's degree preferred.
- Background in regulatory compliance, audit support, model risk management, or LEAN methodologies is advantageous.
Skills
- AI
- Business Architecture
- Process Governance
- AI-First Product Development Lifecycle
- Capability Modelling
- Operational Transformation
- LEAN Assessments
- Performance Measurement (KPIs/OKRs)
- Stakeholder Engagement
- Team Leadership
- Executive Communication
- Financial Services
- Intelligent Automation
- Regulatory Compliance
- Audit Support
- Model Risk Management
Location
- London
Work Type
- Hybrid
- Full time
Experience Level
- Senior leadership
Education Level
- Bachelor's degree or equivalent
- Master's degree preferred
Salary/Compensations
- Competitive base salary (annually reviewed)
- Discretional annual performance related bonus
Benefits
- Generous holiday allowance starting at 27 days plus bank holidays
- Private medical insurance packages
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to learning and development resources
- Financial wellbeing support
- Long-term career value
- Wellbeing and family support resources
About the Company
- Citi is a global financial institution committed to serving as a trusted partner to clients by providing financial services that enable growth and economic progress.
- Citi is committed to ensuring its workplace is where everyone feels comfortable coming to work as their whole self every day.
- Citi invests in its people as much as it invests in its business.
Equal Opportunity
- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
- Reasonable accommodation available for persons with disabilities.
- View Citi’s EEO Policy Statement and the Know Your Rights poster.