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About the Role

Oversees the day-to-day management and leadership of the production client contracting drafting team with 8-10 direct reports. Develops and coaches the team to effectively manage client expectations and business needs related to client contract drafting and issue resolution. Designs and implements processes to ensure efficient, accurate drafting, with a strong focus on delivering a consistently high-quality client experience within the department while ensuring legal compliance.

Responsibilities

Directs support operations for client contracting, ensuring timely and effective resolution of inquiries, issues, and requests.
Develops processes and procedures to streamline client contracting support activities, optimizing efficiency and quality of service delivery.
Assists with the development of a team of support professionals, providing coaching, training, and performance feedback to ensure high levels of customer satisfaction and operational excellence.
Analyzes customer feedback and metrics to identify trends, patterns, and areas for improvement in client contracting support, implementing initiatives to enhance customer experience and satisfaction.
Serves as a primary point of contact for client contracting, addressing complex inquiries, resolving escalated issues, and building strong relationships to enhance customer loyalty.
Collaborates with cross-functional teams, such as account management, finance, sales, and product development, to gather and share customer insights, driving improvements in products, services, and processes.
Ensures compliance with regulatory requirements, industry standards, and contractual obligations in all client contracting activities, maintaining adherence to relevant guidelines and protocols.
Administers regular performance evaluations and audits to assess the effectiveness and efficiency of client contracting operations, making data-driven recommendations for enhancements and process optimization.
Stays informed about industry trends, market developments, and best practices in client contracting, continuously expanding knowledge, and leveraging insights to deliver exceptional services.

Requirements

3-5 years of supervisory experience
5-7 years of contracts experience
Adept at execution and delivery (planning, delivering, and supporting) skills
Adept at business intelligence
Adept at problem solving and decision-making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skill

Skills

Microsoft Excel
Salesforce

Work Type

Full time

Experience Level

3-5 years of supervisory experience
5-7 years of contracts experience

Education Level

Bachelor’s degree preferred or equivalent work experience.

Salary/Compensations

$46,988.00 - $112,200.00

Benefits

medical
dental
vision coverage
paid time off
retirement savings options
wellness programs

About the Company

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.

Equal Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.