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About the Role

UMG is seeking an exceptional individual to join our Infrastructure Engineering Team. This position will be responsible for technical ownership and delivery on infrastructure projects and for infrastructure aspects of Application projects. Requires strong technical experience in enterprise AV deployment and migrations.

Responsibilities

• Utilize technical skills to coordinate AV upgrades and deployments with local partners and vendors.
• Responsible for UMG’s Office AV strategy and direction.
• Develop and implement migration plans.
• Develop and maintain Office AV standards and procedures.
• Develop designs and configurations for AV standards and conference room spaces.
• Develop and maintain configuration guides and knowledgebase articles for AV topics.
• Physically install AV and conference equipment to support global standards.
• Turnover implemented work to the operational support teams including development of operational processes, documentation, and training.
• Ensure AV project documentation is complete and accurate.
• Serve as a liaison between stakeholders and UMG IT, utilizing knowledge of technology, UMG’s business needs, and UMG’s capabilities.
• Review proposed solutions to ensure the delivery of a quality product or service.
• Confirm the alignment of customer expectations and implementation plans.
• Provide documentation and communication to peers and management for status, coordination, objectives, and performance.
• Assess and troubleshoot, consult with vendors, and coordinate with other teams for problem resolution of build activities.
• Develop and present training on AV topics to engineering, implementation, and operations teams.
• Serve as a tier-4 escalation point for AV issues.
• Conduct proof of concepts for AV technologies.
• Ensure compliance with incident, problem, and change management procedures and standards to ITIL standards by all Sourcing Provider(s).
• Attend technical project review meetings.
• Ensure project technical designs meet UMG’s operational requirements and are in compliance with UMG infrastructure and security standards.
• Perform other tasks as deemed necessary or appropriate.

Requirements

• CEA, CTS, CAT, or AVIXA certified in AV environment preferred.
• Engineering level experience in telephony routing/switching in high volume workflows.
• Knowledge of standard AV protocols including Dante, AVB, SIP, H323, VOIP.
• AV install experience with Zoom, Cisco, MSTeams, and Meet rooms.
• Proficiency in AV design and global standardization.
• Proficiency in Conference room configuration and install.
• Ability to create upgrade and refresh plans for budgeting and end of life replacements.
• Ability to run large scale proof of concepts.
• Ability to mentor and guide junior engineers.
• Ability to work independently with minimal guidance.
• Solid written, oral, and interpersonal communications skills.
• Fluent in English (written and oral).
• Experienced IT professional with 3+ years overall experience.
• Minimum of 3 years as a unified communications engineer.
• Experience in the design and delivery of customer-facing presentations (2 years minimum).
• Experience configuring and/or administering UC telephony platforms (Zoom Phone & Contact Center preferred) (2 years minimum).
• Experience deploying, managing, and troubleshooting UC systems and telephony application standards such as: Zoom, Teams, Cisco, Meet, etc. (1 year minimum).

Skills

• Enterprise AV deployment
• Migrations
• AV upgrades
• AV deployments
• Office AV strategy
• Migration planning
• AV standards and procedures
• AV design
• Conference room configuration
• Configuration guides
• Knowledgebase articles
• Physical installation of AV equipment
• Operational process development
• Documentation
• Training development
• Stakeholder liaison
• IT collaboration
• Solution review
• Customer expectation alignment
• Status reporting
• Coordination
• Performance reporting
• Troubleshooting
• Vendor consultation
• Problem resolution
• Training presentation
• Escalation point
• Proof of concepts
• Incident management
• Problem management
• Change management
• ITIL standards
• Technical project review
• Infrastructure compliance
• Security standards compliance
• Telephony routing/switching
• Dante
• AVB
• SIP
• H323
• VOIP
• Zoom
• Cisco
• MSTeams
• Meet rooms
• AV design
• Global standardization
• Conference room configuration
• Upgrade and refresh planning
• Budgeting
• End of life replacements
• Large scale proof of concepts
• Mentoring
• Independent work
• Written communication
• Oral communication
• Interpersonal communication
• Unified communications engineering
• Customer-facing presentations
• UC telephony platforms
• Zoom Phone
• Contact Center
• UC systems
• Telephony application standards

Experience Level

• 3+ years overall experience
• Minimum of 3 years as a unified communications engineer
• 2 years minimum experience in the design and delivery of customer-facing presentations
• 2 years minimum experience configuring and/or administering UC telephony platforms
• 1 year minimum experience deploying, managing, and troubleshooting UC systems and telephony application standards

About the Company

• UMG, the Universal Music Group, is the world’s leading music company.
• Committed to artistry, innovation and entrepreneurship.
• Owns and operates a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries.
• Identifies and develops recording artists and songwriters.
• Produces, distributes and promotes the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Equal Opportunity

• Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities.
• Recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
• Will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles.
• If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.