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About the Role

As a Strategic Customer Success Business Consultant, you will serve as a premier strategic advisor and domain leader for Quantum Metric’s most complex, high-impact enterprise accounts. You will shape how clients leverage technology by developing productized service offerings, pioneering domain-specific AI automations, and serving as a subject matter expert. You will advise and align with senior stakeholders, navigate complex organizational landscapes, and act as the go-to subject matter expert in your specialized domain. You will leverage AI to automate analytical workflows tailored to key use cases, translating deep quantitative insights into strategic business outcomes that directly influence account retention, executive alignment, and long-term partnership growth.

Responsibilities

Serve as the premier strategic advisor for Quantum Metric’s most complex, high-impact enterprise accounts, aligning macro digital strategies with customer business outcomes.
Navigate complex organizational landscapes to build executive alignment, establishing mission-critical status that directly drives account retention, renewal, and long-term partnership growth.
Serve as the primary subject matter expert for leveraging AI to automate analytical workflows tailored to key enterprise use cases.
Define, scale, and automate value delivery by translating deep quantitative insights into productized service offerings and repeatable frameworks that benefit the broader consulting organization.
Deploy as a targeted domain leader into strategic accounts to design engagements, align senior stakeholders, and drive domain-specific activation.
Embed Quantum Metric into critical operational workflows and digital decision-making processes.
Synthesize deep quantitative data into macro-level digital and omnichannel optimization strategies, moving beyond defect detection to actively shape customer strategic roadmaps.
Establish clear benchmarks for value realization and scale successful consulting methodologies across the entire practice.
Act as a premier domain leader within assigned verticals or specialized use cases, stepping in ad hoc to advise on high-stakes, complex client engagements across the global organization.
Drive the evolution of Quantum Metric’s consulting methodology by translating deep vertical or use-case expertise into reusable applications, pioneering AI-driven workflows, and establishing best practices.
Act as a force multiplier across the organization by mentoring Consultants, modeling best-in-class advisory practices, and leading team enablement.
Drive vertical playbooks and share specialized domain expertise in global forums to continuously upskill the broader business consulting practice.
Partner closely with primary Business Consultant to systematically identify, diagnose, and remediate high-stakes account risks across key functional domains.
Step in globally on targeted engagements to design high-level recovery strategies, re-establish executive alignment, and reposition value to secure renewals and protect long-term account health.

Requirements

Deep specialized domain expertise in Site Observability & Technical Performance, Contact & Call Center Optimization, or Internal Applications & Employee Experience.
Experience partnering with SRE, IT, and Engineering teams to monitor digital experience performance, client-side/API errors, and application stability.
Experience leveraging experience data to drive call deflection, reduce Average Handle Time (AHT), and optimize omnichannel agent workflows.
Proven ability to apply digital analytics to internal enterprise tools to streamline operational workflows and boost employee productivity.
Demonstrated ability to leverage AI technologies (e.g., Claude Code, AI CLI tools, LLM prompts) to streamline processes and automate analytical workflows.
Strong natural resourcefulness with a track record of navigating technical ambiguity, troubleshooting complex challenges, and figuring things out independently.
Proficient in reading, writing, interpreting, and auditing complex SQL queries and data engineering pipelines.
8+ years of professional experience in digital analytics, digital product management, management/technology consulting, or a related field.
Proven track record of transforming complex data into executive-level business outcomes.
Advanced ability to work with large, un-aggregated quantitative datasets to uncover macro-level trends, quantify business impact, and solve ambiguous, high-stakes business challenges.
Proven experience acting as a trusted domain advisor, comfortable navigating enterprise client matrixes, interfacing with C-suite stakeholders, and deploying ad-hoc to high-stakes strategic engagements.
Exceptional verbal and written communication skills, with polished executive presentation abilities.
Confidence to facilitate strategic workshops, executive briefings, and large-group enablement sessions (50+ participants).
Highly proactive with a track record of driving impact independently across global accounts while seamlessly collaborating with primary Account Owners and internal practice leaders.
Ability to travel up to 10% to visit enterprise customers for high-impact, onsite enablement, executive sessions, and strategic workshops.

Skills

Site Observability
Technical Performance
Call Center Optimization
AI Proficiency
Autonomous Problem Solving
SQL
Data Engineering
Digital Analytics
Digital Product Management
Management Consulting
Technology Consulting
Client-Facing Leadership
Executive Advisory
Communication
Presentation Skills
Collaboration

Location

Remote

Work Type

Remote-first
Full-time

Experience Level

8+ years of professional experience
Senior Digital Analytics Consultant
Strategic Digital Analytics Consultant

Salary/Compensations

£80,000 - £130,000 a year
Senior Digital Analytics Consultant: £80,000-£105,000 base
Strategic Digital Analytics Consultant: £100,000 - £130,000 base
Both levels are bonus eligible

Benefits

Private Medical Insurance (100% paid)
Life Assurance
Employee Assistance Program
Stock Options
Employee Lead Referral Program
Internal Lead Referral Program
One-Time Home Office Enhancement Stipend
Monthly Business Expense Stipend
Enhanced Parental Leave
Company-Wide Unlimited Paid Time Off policy
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
Automatic enrollment in QM Pension Plan with 4% match
MacBook and awesome swag delivered to your door
Encouraging and collaborative culture

About the Company

Quantum Metric helps organizations put customers at the heart of everything they do.
The Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.
Quantum Metric captures insights from 50 percent of the world’s internet users.
Supports nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications.
Named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years.
Made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.

Equal Opportunity

Quantum Metric is an E-Verify employer.