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About the Role

As Assistant Manager, you will oversee the Kings Cross team and support the delivery of high-quality customer experiences while ensuring smooth day-to-day retail operations. You will foster an engaged team and build collaborative relationships with internal and external stakeholders to encourage repeat visits and drive business success.

Responsibilities

• Oversee daily retail operations, ensuring excellent customer service standards, operational readiness, effective staff deployment, and management presence on the shop floor.
• Coordinate team performance through recruitment support, onboarding, training, daily briefings, coaching, performance reviews, and team engagement initiatives.
• Enhance commercial performance by monitoring sales activity, analysing performance data, identifying improvement opportunities, and maintaining strong knowledge of sales figures and best-selling products.
• Build collaborative relationships with internal teams and external partners, including Network Rail, contractors, suppliers, and operational stakeholders, to enable efficient store operations.
• Ensure effective stock management, technology readiness, visual presentation standards, facilities coordination, and customer service processes are maintained across the operation.
• Promote a safe working environment by championing health and safety compliance, incident reporting, operational audits, and adherence to statutory and industry regulations.
• Partner with the Store Manager on people management activities, investigations, conflict resolution, expenditure control, continuous improvement initiatives, and deputising responsibilities when required.

Requirements

• Previous supervisory or leadership experience within a customer-facing environment, such as retail, hospitality, leisure, tourism, visitor attractions, entertainment, or other service-led operations.
• Demonstrable experience operating within a fast-paced environment while delivering high levels of customer service and managing multiple priorities.
• Experience coordinating operational improvements, projects, or business initiatives, supported by strong problem-solving and decision-making capability.
• Strong operational leadership experience, with experience creating safe, effective and customer-focused environments.
• Health and safety knowledge is essential.
• Flexibility is essential to meet the needs of the business.

Skills

• Problem-solving
• Decision-making
• Operational leadership
• Customer service
• Sales analysis
• Stock management
• Health and safety compliance

Location

• Kings Cross

Work Type

• Onsite
• Full-time

Experience Level

• Supervisory
• Leadership

Education Level

• IOSH, IPAF, PASMA or NEBOSH qualifications are advantageous

Benefits

• Thoughtfully curated benefits

About the Company

• Warner Bros. Discovery is the stuff dreams are made of, encompassing iconic content and beloved brands.
• Our studios are considered among the foremost motion picture and television production and post-production facilities globally.
• The Studio Operations group includes areas like soundstage/backlot set rentals, events, design, culinary, and construction, laying the foundation for memorable experiences.

Equal Opportunity

• Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.
• Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
• If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.