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About the Role

Kraken is seeking a Client Delivery Lead to support North American clients through technology transformation journeys, focusing on new and long-term migration projects. This role involves managing a specific tech domain (billing, finance, comms) for client projects, either migrating to the Kraken platform or managing ongoing technology needs. The ideal candidate will partner with Kraken's technology and operational teams, as well as clients, to deliver project results and meet business objectives. This is a hands-on, individual contributor position with opportunities for leadership, requiring a self-starter attitude and commitment to Kraken's delivery principles.

Responsibilities

Managing the relationship with client counterparts (often product owners and business owners)
Serving as the first point of contact for tech development and the escalation/resolution point for domain/product issues
Acting as the knowledge base for Kraken's functionality and delivery methods
Triaging incoming requests and communicating client priorities internally
Summarizing and articulating client needs, considerations, and timelines to enable platform development
Supporting the engineering team in delivering product features
Challenging clients to adopt new ways of thinking about tech development and continuous iteration/deployment
Driving delivery and initiatives across teams, engineering, and global product teams
Connecting people, processes, and technology across the utility ecosystem
Navigating ambiguity and designing solutions to improve the customer journey

Requirements

Relevant domain experience in Energy, billing systems, CRM, customer journeys, data, DERMS, energy market experience, ERCOT, payments, or commercials
Strong agile delivery experience
Experience with product management and customer journeys
Solid understanding of technology and associated trends
Excellent communication, collaboration, and presentation skills
Strong influencing skills and ability to challenge traditional thinking
Experience managing significant complex delivery pipelines for clients
Patience and understanding for clients undergoing transformations
Technical mindset with experience in the energy supply sector and customer journeys
Experience in client-facing roles and stakeholder management
Experience managing technical products or projects
Exceptional interpersonal skills
Proficiency in tools such as Miro and Office Suite
Commitment to sustainability
Open-mindedness, flexibility, and adaptability
Confidence in decision-making
Supportive, approachable, inclusive, and resilient demeanor
Must have the right to work in the country of application; visa sponsorship is not offered

Skills

AI-driven platform development
Customer Information Systems (CIS)
Billing
Meter data management
CRM
AI-driven communications
Agile delivery
Product management
Customer journeys
Technology trends
Communication
Collaboration
Presentation
Influencing
Stakeholder management
Problem-solving
Client relationship management
Technical product management
Project management
Interpersonal skills
Miro
Office Suite

Location

North America
New York City (onsite 3+ days/week)
Client sites across the country (travel expected)

Work Type

Full-time
Hybrid (onsite 3+ days/week in NYC)
Travel required

Experience Level

Senior level
Individual contributor with leadership potential

Education Level

Degree qualified equivalent

Salary/Compensations

$140,000 - $200,000

Benefits

Great medical, dental, and vision insurance options including FSAs
Paid time off
401(k) plan with employer match
Parental leave (biological, adoptive, and foster parents)
Pre-tax commuter benefits
Flexible working environment
Equity Options
Modern office or co-working spaces

About the Company

Kraken powers innovative global developments in energy, focusing on creating a smart, sustainable energy system.
The company's operating system for energy is transforming the industry by optimizing renewable generation, creating intelligent grids, and enabling utilities to provide excellent customer experiences.
Kraken is building the most AI-driven, innovative platform for energy management, transforming businesses through technology.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA.
Kraken is recognized as one of the Best Workplaces in the UK on Glassdoor.

Equal Opportunity

As an equal opportunity employer, Kraken does not discriminate on the basis of any protected attribute.
All applicants are considered without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Encourages applications from all qualified individuals, acknowledging that some groups may be less likely to apply if they don't meet 100% of requirements.
Seeking genuinely decent people who are honest and empathetic.