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About the Role
Pret is looking for leaders, inspirers, and drivers of their teams to act as in-shop champions, coaching and mentoring their teams. This role protects the standards and spirits of Pret, keeping teams and customers happy. The role involves hands-on work, including operating the coffee machine and managing shop figures, driven by a passion for helping the shop and its people grow.
Responsibilities
- Coach and mentor teams
- Maintain high standards and spirits
- Ensure teams and customers are happy
- Operate the coffee machine
- Manage shop figures and spreadsheets
- Drive team performance
- Protect profit
- Keep customers happy through high standards and great energy
Requirements
- Be kind, honest and generous
- Bring genuine warmth and authentic self to work
- Share passion for exceptional customer service
- Spread joy every day through small acts of kindness
- Lead with purpose
Skills
- Leadership
- Coaching
- Mentoring
- Customer service
- Team performance management
- Profit protection
- High standards maintenance
- Energy
- Communication
Location
- 190 Strand, London WC2R 1DP GBR
Work Type
- Full-time
- 35 hours per week
Experience Level
- Management experience
Education Level
- Apprenticeships Level 3
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Earn an extra £5 per hour for any shift started between 3-5am after initial training
Benefits
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition
- Access marketplace discounts
- Flexible working hours
- Comfy free shoes
About the Company
- Pret is a maker of delicious food, organic coffee, and big ideas across 750+ shops in 20+ countries.
- Roles in Pret shops offer huge opportunities for growth.
- Pret is where passionate, hardworking people find confidence and skills to grow.
- 80%+ of Managers and 20% of Support Centre teams started on the shop floor.
- Pret is committed to doing the right thing and growing fast.
- Pret offers opportunities for learning, including fully funded professional qualifications and internal transfer opportunities.
- Pret fosters diversity and belonging, ensuring everyone feels confident and valued.
- The work is fast-paced with lots of variety, building a diverse skill set.
- Pret makes a difference through The Pret Foundation, tackling homelessness, reducing food waste, and creating positive change.
- Company values: Happy Teams Happy Customers, Amazing Standards Every day, Never Standing Still, Doing The Right Thing.
Equal Opportunity
- Everyone is welcome at Pret.
- Encourages applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Recruitment team can provide adjustments or support during the recruitment process.