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About the Role

Seeking an experienced and adaptable Receptionist/Front of House Officer to safeguard a prominent site in London, providing exceptional customer service, ensuring a professional environment, and maintaining high security levels. This role also involves event planning and coordination.

Responsibilities

• Act as a point of contact and information centre to staff and visitors.
• Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
• Report any issues to the supervisor or duty manager.
• Always conduct yourself in a professional manner.
• Respond to emergencies.
• Deal with conflict in an appropriate manner if required.
• Write up incidents to the standard expected by Management.
• Carry out ID checks.
• Be vigilant to the Health and Safety risks.
• Work on own initiative.
• Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.
• Carry out event planning duties and coordination.

Requirements

• Must have a Valid SIA licence.
• Must be IT Literate.
• Must have Co ordination/ event planning skills.
• Must have the Ability to work in control room.
• Must have Good customer service and communication skills.
• Must have Proven work experience as a Security Officer (min 1year).
• Must have Excellent customer service and communication skills.
• Must have Professional attitude and appearance.
• Have an ability to deliver succinct and clear verbal and written reports where necessary.
• Ability to be resourceful and proactive when issuesקר issues arise.
• Excellent organizational skills.
• Experience within a Cooperate Security (min 1year).
• Surveillance skills and detail orientation.
• Must have a 5-year checkable work history.
• IT literate- Ability to operate detecting systems and emergency equipment.
• Previous security experience.
• Excellent communication skills.
• Provide exceptional customer service.
• Maintain a professional demeanour.
• Maintain a positive mindset with any challenge that comes your way.
• Possess a robust background in the security sector.
• Demonstrate proficiency in IT systems.
• Excel in multitasking.
• Maintain a professional and polished demeanour.
• Maintain excellent personal presentation.

Skills

• IT systems proficiency
• Multitasking
• Communication skills
• Event planning
• Coordination
• Customer service
• Security
• Surveillance
• Organizational skills
• Report writing

Location

• London, WC1V

Work Type

• Full-time

Experience Level

• Minimum 1 year of experience as a Security Officer
• Minimum 1 year of experience in Corporate Security

Salary/Compensations

• £15.40 per hour

Benefits

• Uniform
• SIA Licensing savings scheme
• Cycle to Work Salary Sacrifice scheme
• Pension scheme
• Life Assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities
• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme
• In-house Mental Health Team
• Wellbeing Platform
• MIND Workplace Wellbeing Silver Award holder

About the Company

• Ward Security provides security services solutions to a range of UK businesses, including CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, and response alarm systems.
• With over 1500+ employees operating nationally.
• Our vision is “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.

Equal Opportunity

• Ward Security believes in fostering an inclusive workplace where diversity is celebrated, and every individual is valued.
• We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
• As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.
• We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities.
• We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.