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About the Role

As a Residential Aide, you will ensure the safety and security of clients and the facility, manage client intake and daily operations, and collaborate with the Social Services Team to address client needs and ensure continuity of care.

Responsibilities

• Conducting Intake/Orientation for new clients, including explaining processes, rules, and regulations, copying and filing IDs, and assigning beds.
• Conducting and documenting patrols to ensure client compliance with site rules and regulations for health and safety.
• Managing processes for inventorying and securing possessions of clients who are away from the site for hospitalization, incarceration, or other reasons.
• Conducting bed and meal counts and assisting House Managers with locker searches.
• Using the DHS CARES system to track vacancies, check clients in and out, and print rosters.
• Ensuring clients receive timely notices of meetings and appointments from the Social Services Team, and escorting clients to meetings and appointments when necessary.
• Documenting incidents and other noteworthy events during your shift.

Requirements

• High School Diploma or equivalent OR equivalent experience and skills.
• FDNY F-02 Fireguard Certificate required (30-day allowance to obtain).
• Work experience in residential facilities.
• Experience and capacity to work with people experiencing homelessness or other disadvantaged people.
• Strong relationship and customer service skills.
• Computer literacy with Microsoft applications.
• Ability to provide night and weekend coverage as needed.

Skills

• Relationship skills
• Customer service skills
• Computer literacy
• Microsoft applications
• Bi-lingual (English/Spanish) preferred

Location

• 64 Sunken Garden Loop, Wards Island, Manhattan, NY 10035

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or equivalent

Salary/Compensations

• Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

Benefits

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution

About the Company

• At HELP USA, we work to ensure that everyone has a place to call home.
• We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
• With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.
• We hope that you will consider joining our team in the fight against homelessness.

Equal Opportunity

• EOE.
• A Drug-Free Workplace.