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About the Role

This position is ideal for an individual with a strong interest in hotel operations and a desire to develop a career in hospitality management. It involves a multitude of customer service tasks while consistently providing exceptional service to guests and clients.

Responsibilities

Planning, goal setting, and day-to-day operations of the Front Office Department, including Front Desk, Ideal Service Agents, Bell Services, Door, and Concierge.
Implementing company programs and managing Front Desk operations to ensure compliance with LSOPs and SOPs and optimal service quality.
Ensuring all arriving and departing guests are treated with courtesy and served expeditiously.
Maintaining liaison with management, reservations, and housekeeping to ensure guest expectations are exceeded.
Identifying potential problems and service malfunctions and making on-the-spot corrections.
Participating in developing plans for special services to targeted markets.
Completing AM/PM overnight manager’s checklist and other assigned tasks.
Resolving customer complaints and anticipating problems by monitoring feedback and performance to ensure high customer satisfaction.
Liaising with the sales team to implement sales strategies for improved occupancy, revenue, and upselling.
Managing room inventory, including strategic planning, upselling, and blocking rooms.
Developing and implementing fire safety plans and coordinating evacuation drills.
Ensuring compliance with Omni Standards for fire safety.

Requirements

College degree or equivalent, preferably in a hospitality management program.
2-3 years of experience in hotel operations with interest in other departments.
Previous experience as a Guest Service Manager.
Strong verbal and written communication skills for telephone, email, radio, and reporting.
Strong computer skills with advanced knowledge of Microsoft Office and Outlook.
Knowledge of Opera, Birchstreet, and/or Synergy is preferred.
Ability to achieve positive guest relations and maximize satisfaction.
Ability to handle cash and credit transactions.
Ability to enforce company policies and SOPs.
Ability to maintain 4-Diamond level cleanliness standards.
Ability to work with management on special projects.
Previous experience in health & safety.
First Aid/CPR certification is preferred.
Smart Serve certification is preferred.
Ability to remain calm and professional during stressful situations.
Ability to work a flexible schedule including day, evening, overnight shifts, weekends, and holidays.
Must be legally eligible to work in Canada.

Skills

Hospitality Management
Front Office Operations
Customer Service
Microsoft Office
Outlook
Opera
Birchstreet
Synergy
Sales Strategy
Room Inventory Management
Fire Safety Planning
Health & Safety
First Aid
CPR
Smart Serve

Location

Toronto

Work Type

Full-time

Experience Level

2-3 years

Education Level

College degree or equivalent

Salary/Compensations

$59,000–$64,000

About the Company

With a legacy spanning over 120 years, The Omni King Edward Hotel stands as Toronto’s first and longest-standing luxury hotel.
It blends rich history with timeless elegance and modern hospitality.
This landmark property is a cherished destination for locals and visitors.
Located in the heart of downtown Toronto, it offers convenient access to the city’s celebrated restaurants, cultural attractions, and premier shopping districts.
The Omni King Edward Hotel embodies the spirit of Toronto: vibrant, diverse, and welcoming.
Associates take pride in being part of a workplace defined by respect, gratitude, and empowerment, supported by comprehensive training, mentorship, and a shared commitment to exceptional service.

Equal Opportunity

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
The EEO is the Law poster is available using the following link: EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.