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About the Role

This position is ideal for an individual with a strong interest in hotel operations and a desire to develop a career in hospitality management. It involves a multitude of customer service tasks while consistently providing exceptional service to guests and clients.

Responsibilities

• Planning, goal setting, and day-to-day operations of the Front Office Department, including Front Desk, Ideal Service Agents, Bell Services, Door, and Concierge.
• Implementing company programs and managing Front Desk operations to ensure compliance with LSOPs and SOPs and optimal service quality.
• Ensuring all arriving and departing guests are treated with courtesy and served expeditiously.
• Maintaining liaison with management, reservations, and housekeeping to ensure guest expectations are exceeded.
• Identifying potential problems and service malfunctions and making on-the-spot corrections.
• Participating in developing plans for special services to targeted markets.
• Completing AM/PM overnight manager’s checklist and other assigned tasks.
• Resolving customer complaints and anticipating problems by monitoring feedback and performance to ensure high customer satisfaction.
• Liaising with the sales team to implement sales strategies for improved occupancy, revenue, and upselling.
• Managing room inventory, including strategic planning, upselling, and blocking rooms.
• Developing and implementing fire safety plans and coordinating evacuation drills.
• Ensuring compliance with Omni Standards for fire safety.

Requirements

• College degree or equivalent, preferably in a hospitality management program.
• 2-3 years of experience in hotel operations with interest in other departments.
• Previous experience as a Guest Service Manager.
• Strong verbal and written communication skills for telephone, email, radio, and reporting.
• Strong computer skills with advanced knowledge of Microsoft Office and Outlook.
• Knowledge of Opera, Birchstreet, and/or Synergy is preferred.
• Ability to achieve positive guest relations and maximize satisfaction.
• Ability to handle cash and credit transactions.
• Ability to enforce company policies and SOPs.
• Ability to maintain 4-Diamond level cleanliness standards.
• Ability to work with management on special projects.
• Previous experience in health & safety.
• First Aid/CPR certification is preferred.
• Smart Serve certification is preferred.
• Ability to remain calm and professional during stressful situations.
• Ability to work a flexible schedule including day, evening, overnight shifts, weekends, and holidays.
• Must be legally eligible to work in Canada.

Skills

• Hospitality Management
• Front Office Operations
• Customer Service
• Microsoft Office
• Outlook
• Opera
• Birchstreet
• Synergy
• Sales Strategy
• Room Inventory Management
• Fire Safety Planning
• Health & Safety
• First Aid
• CPR
• Smart Serve

Location

• Toronto

Work Type

• Full-time

Experience Level

• 2-3 years

Education Level

• College degree or equivalent

Salary/Compensations

• $59,000–$64,000

About the Company

• With a legacy spanning over 120 years, The Omni King Edward Hotel stands as Toronto’s first and longest-standing luxury hotel.
• It blends rich history with timeless elegance and modern hospitality.
• This landmark property is a cherished destination for locals and visitors.
• Located in the heart of downtown Toronto, it offers convenient access to the city’s celebrated restaurants, cultural attractions, and premier shopping districts.
• The Omni King Edward Hotel embodies the spirit of Toronto: vibrant, diverse, and welcoming.
• Associates take pride in being part of a workplace defined by respect, gratitude, and empowerment, supported by comprehensive training, mentorship, and a shared commitment to exceptional service.

Equal Opportunity

• Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
• The EEO is the Law poster is available using the following link: EEOC is the Law Poster.
• Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
• If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.