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About the Role

J.P. Morgan Personal Investing is seeking a Head of Production Management to lead and evolve production operations, taking accountability for the stability, resilience, and risk posture of production and disaster recovery environments. This role involves defining and governing production management standards, driving operational consistency, and enabling engineering teams to run services with confidence in a you-build-it-you-run-it culture. The goal is to foster a mature run-the-bank culture and elevate operational maturity to match growth ambitions.

Responsibilities

Build, fund, and lead a high-performing production management function, including hiring budgets, headcount forecasting, and team structure.
Define and drive the production management strategy, setting standards, frameworks, and governance for engineering teams.
Scale multi-department strategy for AI-enabled engineering and SDLC/TLM automation to drive firmwide objectives.
Apply knowledge of Software Development Life Cycle toolchain, including AI-assisted development and automation capabilities.
Partner with Engineering, Product, and Operations leaders to embed production management disciplines into team ways of working.
Foster a mature run-the-bank culture of collaboration, accountability, continuous improvement, and operational excellence.
Enable cross-functional alignment through clear production standards, effective runbooks, and operational roadmaps.
Own the production risk posture, ensuring controlled change, rapid incident recovery, and scalable capacity.
Partner with Risk, Compliance, and Controls to ensure alignment with firm policies and regulatory requirements.
Own incident management strategy, escalation frameworks, and post-incident reviews.
Supervise and govern change management processes to minimize disruption and protect environment integrity.
Drive adoption of AI-powered solutions and intelligent automation for efficiency.
Champion an automation-first, shift-left SRE culture leveraging shared tooling.
Oversee capacity management and planning to meet current and future demand.
Manage, mentor, and grow production management professionals.
Drive a continuous improvement loop from production incident data into lower environment practices.
Oversee vendor relationships and third-party service management within production operations.

Requirements

10+ years of experience in production management, site reliability engineering, or IT operations, with 5+ years in senior leadership.
Strong product and business mindset with experience supporting consumer-facing digital platforms in financial services, fintech, or regulated environments.
Demonstrated experience designing and scaling agentic AI-enabled development patterns across teams/functions.
Experience leading multi-organization adoption of agentic AI-enabled engineering operating models.
Deep understanding of responsible AI risk, controls, and resiliency/security expectations at scale.
Strong understanding of responsible AI use and control expectations at scale.
Exceptional communication and stakeholder management skills.
Strong technical background in modern production environments including cloud-native infrastructure, observability, CI/CD pipelines, and automation frameworks.
Proven track record defining and governing production management standards across multiple engineering teams.
Composure, decisiveness, and authority during incidents, vendor failure, or regulatory escalation.
Strategic vision — translates complex problems into compelling, executable multi-year roadmaps.
Transformation leadership — leads operating model redesign and capability uplift.
Experience leveraging AI-driven solutions to reduce manual intervention and accelerate incident resolution.
Experience managing strategic vendor relationships and third-party service providers.
Excellent coaching, feedback, and talent development skills.

Skills

Production Management
Site Reliability Engineering
IT Operations
AI-enabled development
SDLC/TLM automation
Cloud-native infrastructure
Observability
CI/CD pipelines
Automation frameworks
Incident Management
Capacity Management
Change Management
Risk Management
Vendor Management
Stakeholder Management
Talent Development

Location

Work Type

Full-time

Experience Level

Senior Leadership

About the Company

J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK.
We built the business with innovation as a core part of our ethos to give consumers the confidence and clarity to make informed investment decisions and achieve their financial goals.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.