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About the Role

The Host must act as personal representation of the service and overall hospitality of the restaurant, portraying excellent customer service and a professional demeanor.

Responsibilities

• Greet guests upon arrival and inform them of their reservation status
• Organize and abide by a system to seat guests in an appropriate time frame
• Monitor the guest reservation list
• Ensure the needs of guests are met while they wait for their tables
• Manage and keep track of which tables are available for new guests
• Ensure each server has an adequate amount of tables in their section
• Escort guests to their designated table and inform them of their server name
• Provide menus
• Intuit server ability and personalized needs in regards to volumes of tables
• Assist with moving tables and organizing areas for larger parties
• Tally meal period guest count
• Assist in refilling water, polishing glass and other essential duties throughout shift
• Assist servers and bar staff, as needed
• Attend all mandatory trainings and meetings
• Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
• Follow guidelines and expectations as stated in the employee handbook
• Report all issues in the dining area to restaurant management team

Requirements

• Excellent organizational and verbal communication skills
• Ability to multi-task effectively
• Ability to work while standing for long periods of time
• Ability to maintain neat, professional and clean appearance and practices
• Ability to work in a team environment with servers, bartenders, chefs, and other Inns of Aurora employees
• Ability to adhere to proper food regulation standard and health and safety standards
• Ability to maintain calm and collected demeanor under stressful and fast-paced working conditions
• Flexibility with guest needs and hourly schedules
• Previous host experience or fine-dining host experience
• Knowledge and understanding of workplace safety procedures
• General wine, food and fine-dining knowledge

Skills

• Customer service
• Professional demeanor
• Organization
• Verbal communication
• Multi-tasking
• Teamwork
• Calm under pressure
• Flexibility

Location

• Inns of Aurora

Work Type

• Full-time
• Part-time

Experience Level

• Previous host experience or fine-dining host experience

Education Level

• High school or college degree

Salary/Compensations

• $15/hr plus tips

Benefits

• Competitive medical and dental benefits for full-time employees
• Generous paid time off packages for full-time employees
• 401K program eligibility for full-time and part-time employees
• Supplementary benefits eligibility for full-time and part-time employees
• Highly competitive employee discount at all lodging and dining properties

About the Company

• Inns of Aurora, LLC core values: Courage, Initiative, Dependability, Flexibility, Integrity, Judgment, Respect for others.