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About the Role
The RESEA Career Center Lead (CCL) supports daily operations and provides workforce services to the RESEA customer. The CCL is a critical role in operations and provides technical assistance and support to workforce staff.
Responsibilities
- Performs essential workforce services and functions to assist individuals participating in workforce programs.
- Collects, analyzes, researches, and determines program requirements and customer eligibility.
- Observes, receives, and obtains relevant customer information for data entry and prepares customer files.
- Provides information to co-workers, supervisors, and other staff members to identify workforce programs and services for customers.
- Performs other related duties as assigned.
Requirements
- Ability to understand and interpret federal and state program eligibility guidelines and requirements.
- Ability to consistently apply policies and procedures.
- Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
- Ability to develop strategies and solutions.
- Valid driver’s license and proof of insurance with good driving record.
- Ability to relocate within the service delivery area.
Skills
- Workforce development
- Economic development
- Business intelligence and trends
- Project management
- Effective management techniques and practices
- Planning
- Strategy development and implementation
- Assessment of outcomes
- Accountability
- Word processing
- Spreadsheet
- Technology
- Computer skills
- Exceptional customer service
- Interpersonal skills
- Handling or resolving challenging situations and difficult customers
- Sensitivity to customer needs and feelings
- Concern for others
- Problem-solving
- Critical thinking
- Organizational skill
- Detail oriented
- Multi-tasking
- Learning different systems/platforms
- Learning diverse programs and services offered to customers
- Verbal communication
- Written communication
- Bilingual in English and Spanish strongly preferred.
Location
- Texas
- Florida
Work Type
- Full-time
Experience Level
- 2 years of relevant experience preferred
Education Level
- High School Diploma or GED required
- Associates or Undergraduate degree in a relevant field of study preferred
Benefits
- Health Insurance (with low-cost options for employee only plans)
- Wellness Reimbursement
- Generous Paid Time Off
- Paid Parental Leave
- 401(K) with 6% Employer Match
- Dental
- Vision
- Life Insurance
- Short and Long Term Disability
- Pet Insurance
About the Company
- C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs.
- We’re located in five regions in Texas and one in Florida.
- We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”
- Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life.
Equal Opportunity
- C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity.
- Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.
- Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics.
- Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment.
- All employment decisions will be made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications.