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About the Role
Searcys is seeking a Hospitality Assistant for its prestigious venue, 116 Pall Mall - Institute of Directors. The role involves assisting the Retail Manager and Supervisor to deliver seamless service, serving guests to the highest standard according to company procedures.
Responsibilities
- Welcome customers on arrival, greeting them in a friendly and hospitable manner.
- Deliver exceptional customer service to all clients, ensuring a high level of customer satisfaction.
- Abide by company policies and departmental procedures/trainings.
- Ensure good levels of stock are displayed and kept on record, maintaining good stock rotation throughout the day.
- Answer questions about menu items, ingredients, and pricing.
- Take customers' orders for food and drink and prepare and/or deliver them as instructed by the line manager.
- Clear tables, set up rooms, and replenish stations according to department procedures and manager instructions.
- Follow departmental procedures when carrying out opening/closing duties.
- Deal effectively and courteously with customer complaints, referring them to the line manager if necessary.
- Maintain a high level of cleanliness and follow all Health, Hygiene, and Safety requirements.
- Maintain composure in a fast-paced environment while responding urgently and appropriately to any concerns.
- Present a professional appearance according to the provided dress code.
- Support and monitor all food and drinks served to customers/clients/guests and clear throughout the event.
Requirements
- Excellent product knowledge (food/beverage)
- Excellent communication skills
- Takes the initiative
- Excellent time management
- Supportive / Team player
- Strong presentation skills
- Excellent customer care skills
Location
- London
Work Type
- 0 hour contract
- Permanent
Salary/Compensations
- £14.80 hourly
Benefits
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 38 days annual leave (dependant on job role)
- Access to everyday discounts and communication portal
- Employee assistance programme
- Enrolment into Searcys Champagne School
- Meals provided on shift when working within one of our venue
- Annual celebration event
- Cycle to work scheme
- Your birthday off to celebrate in style
- A day off to volunteer / give back to the charity of your choice
About the Company
- Searcys are the oldest caterer in the UK, founded in 1847.
- Working with Searcys offers an opportunity to be part of prestigious London events, gain insights and mentoring from skilled colleagues, and be part of a storied legacy in the hospitality industry.
- A career at Searcys means being part of something special; it is an employer with a rich history and an established reputation, providing a sense of pride and belonging.
- 116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London, originally designed by John Nash.
- This venue is one of Searcys flagship sites based on Pall Mall with a vast array of decadent event spaces.