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About the Role

Manage a trendy design-forward concept store located in downtown Toronto. This role works with cross-functional teams at Global Headquarters to ensure smooth store operations and new product launches while maintaining high customer service standards to achieve targeted productivity and profitability.

Responsibilities

Support all aspects of daily store operations including opening and closing procedures, scheduling associates and managing bi-weekly payroll.
Oversee inventory management, including store orders, stock replenishment, and maintaining adequate levels of store supplies.
Ensure accurate handling of cash processes such as petty cash and cash envelopes.
Maintain organized and functional back-of-house areas including stockroom and breakroom.
Coordinate incoming and outgoing mail, monitor store communications, and ensure store information such as operating hours and systems are kept up to date.
Develop and implement sales strategies and effective action plans to increase sales.
Monitor performance through Shopify reports and internal sales trackers, identifying opportunities to improve results.
Partner with Marketing to maximize store potential through execution of in-store events, promotional initiatives, and development of social media and customer outreach efforts.
Recruit, train, and motivate retail associates.
Lead onboarding processes including delivering store training programs and maintaining welcome packages for new hires.
Ensure team compliance and foster continuous development.
Demonstrate leadership and promote a positive brand image by upholding Company goals and values while building a strong, engaged team culture.
Coach and develop retail associates to provide the highest level of customer service while creating a friendly, professional shopping atmosphere.
Ensure the team is knowledgeable on products, promotions, and brand standards to enhance the overall customer experience.
Analyze and report on key business metrics including transactions, sales performance, merchandise trends, and store productivity using tools such as Shopify and internal tracking systems.
Provide insights on top and bottom sellers, pricing, and customer behavior to support business decisions and continuous improvement.
Maintain and enforce strong visual merchandising and operational standards including merchandise presentation, window displays, signage, and overall store cleanliness.
Conduct regular health and safety inspections and ensure compliance with company policies and procedures.
Oversee general store upkeep, including maintenance of in-store fixtures and equipment, and uphold loss prevention practices to protect company assets and ensure a safe environment for both customers and staff.

Requirements

Solid business acumen with excellent time management and organizational skills.
Strong knowledge of Microsoft Office and POS systems.
Understanding of scheduling systems and sales analytics are necessary.
Well-developed visual merchandising skills required.
Demonstrated ability to achieve sales targets through customer engagement and employee development.
Passion for retail, home fashion and trends.
Lead by example, performing all aspects of retail store work including executing tasks on the sales floor and in the back room.
Able to stand, walk and lift approximately up to 20 lbs./10 kg as required by business demands.
Flexible and available to work weekends and evening shifts.
Strong track record of recruiting, building and retaining a high-performing retail sales team.
Resourceful with a dynamic and energetic personal style.
Well-developed communication, interpersonal, problem-solving, and decision making skills.
Polished professional presentation and easily adaptable to different situations in a fast-paced retail environment.

Skills

Microsoft Office
POS systems
Scheduling systems
Sales analytics
Visual merchandising
Customer engagement
Employee development
Retail
Home fashion
Trends
Leadership
Team-building
Communication
Interpersonal skills
Problem-solving
Decision making
Adaptability

Location

Downtown Toronto, Ontario

Work Type

Full Time
Permanent

Experience Level

4-6 years' progressive retail/boutique/store management experience including managing a retail sales team and working alongside an owner/operator are preferred

Education Level

Retail Management or Business-related post-secondary education is preferred

Salary/Compensations

Competitive Compensation/ Benefits

Benefits

Competitive Compensation
Incentive programs
Group benefits
RRSP
Continuous learning opportunities
On-site gourmet café
Full gym facilities

About the Company

Umbra is a leading global design company, creating original, modern, casual, and affordable designs for every room in the home.
Privately owned in Canada with over 45 years of industry experience, our products are sold in over 120 countries.
We are a rapidly growing entrepreneurial organization driven by innovation, speed, and teamwork.
We thrive on building strong customer relationships, developing strategic partnerships, and delivering value-driven solutions.
A fast-paced, collaborative studio environment where designers work closely across teams and disciplines.
Umbra values curiosity, efficiency, and thoughtful execution.
We share a vision of creating original, modern, casual and affordable design for every room in the home.
Led by one of our founders, our designs can be found in over 120 countries across five continents.
Our global success is attributed to our entrepreneurial nature and a desire to push ourselves, and each other, beyond our limits.

Equal Opportunity

Umbra may use artificial intelligence (Al) tools to assist in screening, assessing, or selecting candidates for this role. These tools are designed to support - but not replace - human decision-making. All hiring decisions will be reviewing by our recruitment team to ensure fairness, accuracy, and compliance with employment laws.
All candidates will be notified of the hiring decision within 45 days of their final interview.