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About the Role

We are looking for an experienced Digital Product Manager to support strategic initiatives that accelerate our roadmap for the My Account platform, enabling a seamless, intuitive, and self-service customer experience across onboarding, account management, and lifecycle interactions. You will define and support the delivery and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes.

Responsibilities

Define and support the delivery and lifecycle management of your product.
Translate insights into actionable priorities.
Support and contribute to the strategic product vision, roadmap, and backlog.
Partner with engineering and global product teams to drive solution design and reimagine the end-to-end experience.
Define desired key results.
Enable teams to deliver best-in-class customer and customer service agent experiences.
Directly influence overall business success through innovative, outcome-based delivery.

Requirements

Have a customer-first mindset and are passionate about improving digital user experiences.
Take ownership of outcomes, not just delivery, and proactively drive results aligned to business goals.
Communicate clearly and build trust by fostering strong relationships with stakeholders and ensuring alignment through transparent updates and collaboration.
Use data to guide decisions, leveraging KPIs, customer feedback, and insights to support prioritization and influence product direction within the team.
Engage in discovery and test-and-learn activities to validate assumptions and guide product direction.
Can decompose problems into manageable stories to then create and prioritize a clear backlog for the product team.
Can support roadmap execution, aligning work with the product vision and providing timely input during development cycles to keep progress on track.
Can proactively identify risks and concerns early along with identifying opportunities to deliver value.
Are flexible and adaptable, able to navigate ambiguity within your product and across the organization while maintaining focus on outcomes.
3+ years of experience as a product manager within a technology development environment.
Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes.
BA/BS Degree.
Experience with customer account platforms, self-service tools, or customer portals.
Previous Scrum Master or Project Management experience.
Knowledge of AI technologies (LLMs, GenAI, and Agentic AI).

Skills

Product Management
Digital Product Management
Customer Experience
Roadmap Development
Backlog Prioritization
Agile Methodologies
Data Analysis
Stakeholder Management
Scrum Master
Project Management
AI Technologies (LLMs, GenAI, Agentic AI)

Location

Denver, CO

Work Type

Hybrid

Experience Level

3+ years of experience as a product manager

Education Level

BA/BS Degree

Salary/Compensations

$105K - $130K

Benefits

Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
Up to 4% company match into 401(k) and contributions into your company-sponsored pension
$75/month budget to help prioritize your physical wellbeing
$80/month stipend to subsidize connectivity costs
Mental health resources including free 1:1 therapy, coaching sessions and digital resources
Supportive leave policies
Flexible Time Off Policy in addition to 9 Company Holidays
Tuition reimbursement up to $5,250 per year
Various corporate perks and discounts

About the Company

SquareTrade is the fastest growing company of its kind, revolutionizing a $30b industry with service innovation and attention to customer satisfaction.
We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few).
We consistently win industry awards and have received tens of thousands of 5-star reviews.
A member of the Allstate family, SquareTrade has headquarters in San Francisco and London.
We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Equal Opportunity

SquareTrade is proud to be an Equal Employment Opportunity employer.
We are committed to creating an inclusive work environment for all employees.
We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.
It is the Company’s policy to employ the best qualified individuals available for all jobs.
Any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.
This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.