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About the Role

The Senior Researcher for Commerce and Growth User Experience will play a pivotal role in defining the future of Peacock’s commercial product experiences. This role will conduct and manage Commerce research on the Product Research and Consumer Insights team and will be a lead for Commerce Product and Design teams, answering key questions about subscriber experiences and subscription management.

Responsibilities

• Consult with cross-functional partners on research questions and select appropriate methods and tools.
• Conduct research across the product lifecycle using various methods including unmoderated prototype tests, lab studies, online interviews, observational tests, surveys, benchmark studies, and diary studies.
• Create clear and actionable insights through memos and reports, surfacing timely signals and key learnings.
• Own and evolve the design research enablement program, including training, tools management, and process consulting.
• Collaborate with insights teams, analytics, and strategy partners to provide a holistic view of product performance and subscriber needs.
• Utilize innovative research methodologies and AI-enabled tools to streamline and scale workflows.
• Manage relationships with external research agencies and vendors to ensure quality deliverables and optimal resource allocation.
• Champion a consumer-centric mindset throughout the organization.
• Stay informed about industry trends and emerging technologies.

Requirements

• 7+ years of experience in consumer product research or consumer insights for ecommerce or subscription products, or a related industry.
• Expertise in designing, executing, and analyzing a wide range of qualitative and quantitative methodologies.
• Experience adapting research methodologies for benchmarking or iterative testing.
• Deep understanding of the strengths and weaknesses of different research methods and their appropriate application.
• Experience enabling and advising others in research best practices.
• Demonstrated success using data and insights to influence business decisions and product direction.
• Skilled at data analysis to identify insights beyond the surface and connect findings to underlying questions.
• Strong analytical skills combining consumer research insights with behavioral data insights.
• Proficiency in qualitative and quantitative analysis, and basic data visualization.
• Experience thriving in a highly dynamic, matrixed organization.
• Strong communication skills with proven ability to synthesize crucial insights and influence key stakeholders.
• Comfortable working independently and driving initiatives while collaborating closely with partners.
• Ability to balance ownership of multiple projects simultaneously and lead broader initiatives.
• Demonstrated ability to exercise strong judgment in ambiguous situations.
• Exceptional presentation and storytelling skills.
• Familiarity with emerging technologies and AI-enabled tools, with the ability to apply them pragmatically to streamline and improve research approaches, workflows, and visualizations.

Skills

• Qualitative research
• Quantitative research
• User experience research
• Consumer insights
• Ecommerce
• Subscription products
• Prototype testing
• Lab studies
• Online interviews
• Observational tests
• Surveys
• Benchmark studies
• Diary studies
• Card sorts
• Focus groups
• Correlation analyses
• Data analysis
• Data visualization
• AI-enabled tools
• Communication skills
• Presentation skills
• Storytelling skills

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• Senior
• 7+ years

Salary/Compensations

• USD 150000 - USD 185000 - yearly

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• Variety of other discounts and perks

About the Company

• NBCUniversal is a leading media and entertainment company that creates and distributes world-class content across film, television, and streaming.
• The company owns and operates leading entertainment and news brands including NBC, NBC News, NBC Sports, Telemundo, Bravo, and Peacock.
• NBCUniversal produces premier filmed entertainment and programming through its studios like Universal Pictures, DreamWorks Animation, and Focus Features.
• It operates industry-leading theme parks and experiences globally through Universal Destinations & Experiences.
• NBCUniversal is a subsidiary of Comcast Corporation.
• The company is committed to improving the communities where its employees, customers, and audiences live and work.
• NBCUniversal champions an inclusive culture and strives to develop a talented workforce that reflects the world.

Equal Opportunity

• NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
• Qualified individuals with a disability or disabled veteran may request reasonable accommodation during the application and/or recruitment process.