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About the Role
The Carapella Herschenfeld Team is seeking an Operations Manager & Junior Agent to manage systems for a luxury sales team and gain hands-on agent experience. This hybrid role is ideal for someone early in their real estate career looking to learn the business from top-producing agents.
Responsibilities
- Lead and oversee sales operations and pipeline management.
- Maintain transaction records from contract to closing/payout.
- Track commissions, splits, and reimbursements.
- Monitor deals against team sales goals and surface at-risk timelines.
- Own the closings tracker and keep it current.
- Lead, develop, and oversee marketing strategy for the team.
- Plan and post social media content on a consistent weekly cadence.
- Draft and produce the monthly team newsletter.
- Design collateral in Canva.
- Review marketing spend against the team's annual budget.
- Oversee the team’s website.
- Project-manage listings from pitch to close.
- Pull comps reports.
- Draft listing agreements, exclusives, and building fact sheets.
- Coordinate photography, floorplans, and virtual staging with vendors.
- Activate new listings across RealPlus and StreetEasy.
- Track listing status in the team's master progress tracker.
- Maintain seller reports with up-to-date information.
- Support due diligence packages, deal sheets, and board application materials.
- Cover showings and open houses for the team.
- Manage rental client searches.
- Field buyer/renter leads and keep client communication moving.
- Support testimonial outreach and client touchpoints.
- Manage vendor relationships.
- Handle team admin: invoicing, transaction records, expense/reimbursement submissions, platform logins/access.
- Support broader initiatives as they come up.
Requirements
- Crucial attention to detail.
- Highly organized, comfortable owning multiple workstreams and deadlines.
- Strong written & verbal communication skills.
- Comfortable learning new software quickly.
- Willingness to obtain an active NY Real Estate Salesperson license within a few months of starting.
- Proactive and intuitive; able to spot what needs attention and act without waiting to be asked.
- Prior experience in real estate, hospitality, sales support, or an operations-heavy role is a plus.
- Familiarity with listing platforms or transaction management tools is a plus.
- Social media content creation or basic design experience is a plus.
- Initiative and a team spirit.
Skills
- Sales Operations
- Pipeline Management
- Transaction Management
- Commission Tracking
- Marketing Strategy
- Social Media Content Creation
- Newsletter Production
- Graphic Design (Canva)
- Budget Management
- Website Management
- Listing Management
- Vendor Management
- Client Communication
- CRM
- Real Estate Software (RealPlus, StreetEasy, SkySlope, ActivePipe/ReChat)
Location
- Global
Work Type
- Hybrid
- 1099 Employee
Experience Level
- Early Career
Salary/Compensations
- $50,000 base salary
- Commission split on deals sourced or closed independently to be negotiated
Benefits
- License-track support
About the Company
- The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations.
- The Agency is one of the fastest-growing luxury, boutique brands in the world.
- Clients and agents benefit from our international team across in-house creative, public relations and technology.
- The Agency has closed more than $104 billion in real estate transactions since 2011, comprising over 150+ offices in 16 countries and counting.
Equal Opportunity
- It is the policy of The Agency not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.