Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Provide massage and body treatments to guests, ensuring their comfort and safety while promoting spa services and retail offerings. Maintain a clean and organized workstation and adhere to time schedules and company policies.

Responsibilities

• Provide massage services to guests using props and/or products.
• Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
• Assess guest needs and inquire about contraindications before beginning service.
• Keep up to date with current techniques and modalities.
• Escort guests to and from treatment rooms.
• Arrange workstation, treatment room, and/or drapes.
• Frequently check with guest to promote comfort, safety and security throughout service.
• Promote and sell spa/salon services including retail offerings.
• Clean, maintain, and sterilize tools.
• Maintain cleanliness of workstation and/or treatment room, dispose of trash and dirty linens, and secure supplies and equipment.
• Monitor and stick to time schedule throughout the day.
• Handle inappropriate guest behavior by following Marriott International standard operating procedures.
• Maintain current skills and licensure in service area.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Stand, sit, or walk for an extended period of time.
• Grasp, turn, and manipulate objects of varying size and weight.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• State or Regional Massage License
• At least 1 year of related work experience
• No supervisory experience
• Technical, Trade, or Vocational School Degree
• Uniform and personal appearance must be clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Develop and maintain positive working relationships with others
• Stand, sit, or walk for an extended period of time
• Grasp, turn, and manipulate objects of varying size and weight
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination

Skills

• Massage techniques
• Body treatments
• Hydrotherapy
• Guest service
• Sales
• Sterilization
• Time management
• Communication
• Fine motor skills
• Hand-eye coordination

Experience Level

• 1 year of related work experience

Education Level

• Technical, Trade, or Vocational School Degree

About the Company

• At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
• Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
• Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
• Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.
• The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
• It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
• As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
• And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
• In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.