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About the Role

As Head of Product, Systems, you will build and manage a product team and culture focused on ensuring our products and user experiences consistently achieve key outcomes: choosers quickly recognize value and purchase products, users find experiences powerful yet simple, and repeat purchases/expansion occur, especially when product-market conditions change. You will partner with other Heads of departments to ensure technology systems balance "Speed and Quality Equally."

Responsibilities

Own and operate the whole-product evidence system, including VOC, CPT, and CCT standards, research operations, routing decisions, win/loss instrumentation, and measurable outputs.
Personally moderate customer sessions regularly and run an apprenticeship program for engineers and designers in moderation, note-taking, and ethnography.
Own the Systems product strategy, coordinating the continuous product strategy across software, data, embedded systems, and testing tools with the hardware counterpart.
Support closing deals by owning win/loss as product evidence and integrating deal signals into routing with the same discipline as user research.
Decide deal-specific product commitments, managing the line between serving the market and roadmap-by-anecdote.
Make fleet telemetry the confirmation layer by partnering with Data and Testing Tools and Frameworks to instrument customer confirmation testing (CCT) on the operating fleet, using P&L as the product's confirmation metric.
Hire, grow, and level the product management and product design teams.
Perform other duties and projects as assigned.

Requirements

Hardware-software integrated products or comparably complex multi-disciplinary systems experience, with firsthand experience of the asymmetric cost of being wrong in atoms versus bits.
10+ years in product roles, with 4+ years leading product managers and designers, focusing on building a product organization.
A personal body of customer research measured in hundreds of moderated sessions, with demonstrated ability to teach the craft to non-researchers.
Direct commercial exposure, including deals personally closed or rescued with traceable product decisions, and a win/loss program that reversed a roadmap decision.
Quantitative fluency, with experience defining product metrics from raw telemetry or event data to influence work.
Specific, verifiable examples of evidence reversing a publicly held position.

Skills

Directed Discovery methodology
Product-market-fit management
Sales collaboration
Product demo delivery
Buyer objection handling
Evidence-based decision making
Roadmap management
Work routing
Rigor scaling
User research
Ethnographic observation
Single-piece flow
Servant leadership
Hardware/software integration
Customer research moderation
Win/loss analysis
Telemetry analysis
Product strategy development
Team leadership
Hiring and team growth

Location

Utah
Hybrid remote
Salt Lake City/South Salt Lake warehouses

Work Type

Full-Time
Salaried
Hybrid remote

Experience Level

10+ years in product roles
4+ years leading product managers and designers

Salary/Compensations

$190,000-230,000

Benefits

Employee Rewards Package including equity
401(k) Retirement Savings Plan
Torus paid life and AD&D Insurance with options to purchase additional coverage
Voluntary short- and long-term disability insurance
Health Benefits Package: Choice between traditional PPO or HSA-eligible medical plans with Torus covering 50% of medical premiums
Dental insurance
Vision insurance
Telehealth services
Mental health support and coaching
Exclusive discounts on brands, dining, entertainment, and more
Unlimited discretionary PTO or 10 days annual PTO
10 paid company holidays
Waiting period-free 100% paid parental leave
Regular company-wide offsites
Torus branded gear
Peer Recognition Program
Fully stocked break rooms with free snacks and drinks

About the Company

Torus utilizes Directed Discovery, a human-centered, evidence-driven product methodology that prioritizes managing product-market-fit above all else.
Our products exist in a highly sophisticated ecosystem of building owners, utility operators, and regulatory environments.
We believe in evidence over seniority and that the whole team does discovery.

Equal Opportunity

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Torus participates in E-Verify. Once you accept a job offer, we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization.